Administrative Support
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Job Location:
Makati City - Philippines
Monthly Salary:
PHP 27000 - 30000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The Administrative Support Level 2 role provides back-office support to Customer Service and performs ad hoc tasks as needed. The role requires flexibility attention to detail and reports directly to the Team Manager for Manila.
The main goal is to provide back-office support and documentation primarily focused on account setup and ensuring data integrity and accuracy. The role also includes support for billing-related concerns and performing ad hoc tasks as necessary.
Our ideal candidate has 23 years of experience in back-office support with a background in billing account setup chat support process documentation and strong verbal and written communication skills. A team-oriented mindset is essential.
Responsibilities
(Main tasks cover 80% of the employees work schedule)
Receive connection requests and add them into the Billing System Tool daily
Check the prospecting report daily to ensure all jobs are captured
Verify the daily list of jobs sent to meter readers against the AMAT Tool report to ensure all jobs are captured
Customer Account Setup:
Add assigned meter numbers for the tenancy
Check if connections have been sent to the meter reader
Add charges to accounts
Update account information
Opening and closing reads (monthly)
ES Plus (backup)
Respond to email inquiries (backup)
Ad Hoc Tasks:
Word document formatting
Freshdesk administration
Add unallocated meters to accounts
Requirements
Requirements
23 years of exposure in back-office support
Proficient in Word Excel Outlook
Adept in using Google Office Tools SharePoint Microsoft Teams
Basic knowledge of skills tools and/or software
Sound decision-making and organizational skills
Bachelors degree in Business Administration or related field
Exceptional English communication both written and verbal
Must be willing to work in Makati City Monday to Friday 5:00 AM 2:00 PM
Benefits
Benefits
What We Offer:
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Required Skills:
Requirements 23 years of exposure in back-office support Proficient in Word Excel Outlook Adept in using Google Office Tools SharePoint Microsoft Teams Basic knowledge of skills tools and/or software Sound decision-making and organizational skills Bachelors degree in Business Administration or related field Exceptional English communication both written and verbal Must be willing to work in Makati City Monday to Friday 5:00 AM 2:00 PM
Company Industry
IT Services and IT Consulting
Key Skills
- Business Intelligence
- Car Driving
- Analysis
- Android
- Fireworks
