Application Support Engineer
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Join our Technology Operations Group to solve business problems through innovation and engineering practices. Embrace a culture of experimentation and continuous improvement working in a collaborative environment that encourages diversity of thought and creative solutions.
Job Summary:
As a Application Support Engineer within the Securities Services team you will support the development of innovative pricing risk and trade management tools across all asset classes and financial instruments. You will work on complex problems at the intersection of finance and technology partnering closely with clients to shape the product roadmap and influence the commercialization strategy. This role offers an exciting opportunity for a talented engineer with an entrepreneurial spirit in a fast-paced client-facing environment.
Job Responsibilities:
Providing business facing technology support to business and operations groups across the Asia Pacific region.
Working within a follow-the-sun support model with global counterparts
- Managing production technology incidents to resolution ensuring timely engagement escalation and effective communication to business technology and vendor partners
- Performing post incident analysis identifying tracking and implementing preventative measures
- Act as Subject Matter Expert (SME) for key applications responsible for maintaining global best practice and hygiene standards
- Act as a key contributor in the continued development of tools frameworks & techniques to improve productivity and quality of the production support adopting SRE principles to manage and support the environment
Develop and support automation tooling to improve the reliability of the platform and to increase the productivity of the team
Required Qualifications Capabilities and Skills:
- Degree in Engineering or Computer Science or equivalent experience
4 Years of experience in Technology for Financial and Banking sector
Functional and technical skills in domain: Trade Life cycle to settlement Position Management Valuation Asset Servicing
Support Management skills: Design and Use Monitoring Dashboards for day to day Support Generate Service KPIs reports on service stability and performance Log & Message bus monitoring: Splunk ELK Geneos AppDynamics DynaTrace.
A proven track record of running Incident & Problem Management calls for business impacting outages performing post incident analysis identifying & implementing preventative measures and lessons learned following outages
Preferred Qualifications Capabilities and Skills:
Experience supporting Linux and RDBMS based applications.
Scripting languages such as: Perl Python Linux/UNIX shell
Database: Oracle MS-SQL PostgreSQL Casandra Snowflake
Telemetry & Application Performance monitoring tools such as: Splunk AppDynamics Dynatrace Grafana ITRS Geneos
Schedulers - Control-M / Autosys
Ideally: AWS experience & certification: experience with core AWS services such as: EC2 S3 EKS RDS Cloudwatch & DataDog
Prior experience in JAVA development is a plus
Expertise in Excel Macro and PowerPoint will be an advantage
Required Experience:
IC
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
