Lead Application Support Engineer
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Culture at CloudifyOps:
Working with CloudifyOps is a rewarding experience. Great people a work environment that thrives on creativity and the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us.
Role Requirements and Responsibilities:
Application Support & Maintenance
Provide L2/L3 support for core NBFC applications and integrations.
Troubleshoot production incidents perform root cause analysis (RCA) and ensure timely resolution and preventive actions.
Monitor application health using DataDog CloudWatch and other observability tools.
Handle incident problem and change management using ITIL best practices.
Business Process Understanding
Understand end-to-end NBFC business flows Loan Origination Underwriting Disbursement Collections Embedded Finance and Customer Lifecycle.
Work closely with business teams to translate operational issues into actionable technical insights.
Support process optimization initiatives by identifying system bottlenecks or inefficiencies.
Technical Support & Configuration
Work on API-based integrations (REST JSON Webhooks) across internal and external systems (3rd party integrations Partner APIs).
Perform SQL queries for data analysis reconciliation and issue verification.
Collaborate with development teams to deploy fixes and enhancements.
Support and maintain applications hosted on AWS (EC2 RDS Lambda S3 CloudWatch etc.).
Monitoring & Automation
Implement and maintain application and infrastructure monitoring dashboards in DataDog.
Develop automated scripts or workflows for proactive issue detection and alerting.
Contribute to improving operational efficiency and reducing MTTR (Mean Time to Resolve).
Collaboration & Stakeholder Management
Work cross-functionally with Business Product QA and Development teams.
Communicate effectively with NBFC business stakeholders vendors and partners for issue resolution.
Prepare and maintain support documentation SOPs and knowledge base articles.
Requirements
Required Skills & Competencies
Technical Skills
AWS Cloud Services: EC2 RDS S3 Lambda CloudWatch
Monitoring Tools: DataDog (mandatory) Grafana or similar tools
Databases: SQL Server MySQL or PostgreSQL (strong SQL query and troubleshooting skills)
APIs (mandatory): RESTful APIs Postman testing API integrations and troubleshooting
Operating Systems: Linux/Unix fundamentals
Scripting: Basic knowledge of Shell/Python scripting (preferred)
Business & Functional Skills
Deep understanding of NBFC lending lifecycle Loan origination underwriting risk evaluation disbursement repayments NPA management.
Familiar with SME / SBA / LPD / LPA / Embedded Finance workflows.
Contribution to automation and process improvement initiatives.
Ability to analyze business incidents and map to corresponding tech failures.
Exposure to Core Lending Platforms CRM systems or Partner API integrations.
Soft Skills
Excellent analytical and problem-solving skills.
Strong verbal and written communication.
Proactive ownership-driven and customer-oriented mindset.
Team player with the ability to work in high-pressure production environments.
Qualifications & Experience
Education:
Bachelors Degree in Computer Science / Information Technology / Engineering / MCA or equivalent.
Experience:
Experience in NBFC / Banking / Fintech domain is mandatory.
Certifications (Preferred):
AWS Certified Cloud Practitioner / Solutions Architect Associate
ITIL Foundation Certification
DataDog Fundamentals
Equal opportunity employer:
CloudifyOps is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age race color sex religion national origin disability pregnancy marital status sexual orientation gender reassignment veteran status or other protected category
Required Skills:
Linux Administration: We are seeking a skilled and experienced Linux Administrator to manage and maintain our Linux-based systems. The ideal candidate will be responsible for the installation configuration and maintenance of Linux servers ensuring high availability performance and security. This role requires a proactive individual who can troubleshoot and resolve issues on time while working closely with other IT team members to support the overall technology infrastructure. Skills required: Proficiency in shell scripting Knowledge of automation tools Understanding and application of ITIL processes for effective IT service management Proficiency in package management and installation Experience with Ubuntu and SUSE Linux distributions Knowledge on Cloud and CI/CD are good to have We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Education:
Company Industry
IT Services and IT Consulting
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
