Field Support Services – Technician
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Job Location:
Long Island, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role - Field Support Services Technician
Location Long IslandNY
JD
- 3 Years of experience in PC Hardware and Software configuration support
- 1 Years experience in Retails Field Support Operations Hardware Support
- Troubleshooting experience with various PCs Network Devices and Retail Stores equipment/devices located in Retail Stores Offices Distribution Centers and Data Centers
- Ability to install troubleshoot and assist team members for wide range of Devices applications in Retail Store environment
- Excellent customer service orientation and verbal communication skills
- Analytical thinking and Problem-Solving ability
- Any Retail Store Experience is and added Preferred advantage
- Certifications
- A Hardware (must)
- CCNA (preferred)
- Microsoft Certification such as MCP MCSE MCTS etc. (anyone)
- Tools
- ServiceNow
- MS Office O365
- Various Retails Application and Tools
- Windows OS
- iPad Tablets Smart Phone
- Willing to travel to various customer stores/location to meet ticket requirement
- Valid Driving License with Good Driving History (No DUI Record)
- Experience with various Retails equipment Devices and diverse technical environments
- Excellent customer service orientation and verbal communication skills
- Experience supporting retail Devices (POS systems receipt printers scales SCO lanes etc.)
- Ability to install and troubleshoot a wide range of Devices applications
Key Skills
- Computer Hardware
- Customer Service
- Hand Tools
- Computer Networking
- Field Service
- POS
- Windows
- Mechanical Knowledge
- Service Technician Experience
- Merchandising
- Project Coordination
- Troubleshooting
