Installation & Service Technician (s)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose: To ensure the efficient and high-quality installation of kits provide excellent technical support identify potential sales opportunities during interactions and maintain high levels of customer satisfaction post-installation.
Key Responsibilities:
- Efficient Installation & Service Delivery:
- Execute daily installation schedules efficiently ensuring timely completion of assigned jobs.
- Adhere to established installation procedures and quality standards to ensure proper functionality of all installed kits.
- Optimize travel and work processes to minimize average installation time per job without compromising quality.
- Quality Workmanship & Problem Resolution (First-Time Fix Rate):
- Diagnose and resolve technical issues accurately and comprehensively on the first visit minimizing repeat call-outs.
- Perform thorough post-installation checks and testing to ensure system integrity and functionality.
- Identify potential issues proactively and implement preventive measures during installations.
- Ensuring Customer Satisfaction:
- Communicate clearly and professionally with customers before during and after installations.
- Educate customers on the basic operation and maintenance of their newly installed kits.
- Ensure the work area is left clean and tidy after every job.
- Promptly address any customer concerns or questions related to the installation or product functionality.
- Encourage customers to provide immediate feedback through designated channels (SMS app-based).
- Documentation & Reporting:
- Complete all service reports and necessary documentation accurately and on time.
- Report any persistent technical issues or product defects to the relevant department.
- Manage and account for tools and equipment used in installations.
- Identifying Sales Opportunities & Generating Referrals:
- Act as a brand ambassador during all customer interactions representing the company positively.
- During installations or service calls proactively identify opportunities for new kit sales based on customer needs or inquiries.
- Encourage satisfied customers to provide referrals by providing them with information on how to refer other customers.
- Pass on details of interested customers or potential leads identified during field visits to the Sales Team for follow-up.
Qualifications :
Atleast 3 years experience as an Installation and Service Delivery Technician of internet and satelite solutions.
Additional Information :
Starting salary is Kshs 40000 per month.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- CCTV
- Low Voltage
- Customer Service
- Hand Tools
- Construction Experience
- Electrical Experience
- Mechanical Knowledge
- Service Technician Experience
- Schematics
- Security System Experience
- Power Tools
- Troubleshooting
About Company
ContextThe joint-management and ecosystem restoration activities of our client, generate a wealth of timely information that is not only useful to achieve success in those activities but is of vital use in the outreach and advocacy necessary to ensure a sustainable future for the urba ... View more
