Customer Service Intern
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are seeking a passionate and motivated Customer Service Intern to join our dynamic team. This internship provides an excellent opportunity to gain hands-on experience in the customer service field. As an intern you will serve as the first point of contact for our valued customers assisting with inquiries and ensuring a positive and professional experience.
This role is ideal for an individual who is eager to learn develop strong communication skills and contribute to delivering exceptional service.
Key Responsibilities
Greet and engage customers via phone email and chat in a friendly and professional manner.
Identify customer needs and direct them to the appropriate service or department.
Accurately input and update customer interaction details in the CRM system after each engagement.
Manage and respond to basic customer inquiries and support tickets on time.
Escalate complex issues to senior team members or relevant departments.
Assist in monitoring customer account balances and support basic payment reminders and notifications.
Follow up with customers to ensure satisfaction and resolve any pending concerns.
Help prepare basic reports on customer interactions and resolutions.
Maintain organized records of all customer communications.
Support customers with basic troubleshooting by guiding them through steps to resolve common issues.
Work collaboratively in a team-oriented and customer-focused environment to enhance the overall customer experience.
Requirements
Living in or willing to relocate to Mombasa.
Strong passion for customer service and helping others.
Excellent written and verbal communication skills.
Strong problem-solving ability with a customer-first attitude.
Ability to work efficiently in a fast-paced environment.
Good organizational skills and attention to detail.
Proficiency in CRM systems and basic computer software is an added advantage.
Previous experience in customer service or a related field is a plus.
Benefits
Practical experience and valuable insights into customer service within a dynamic growing company.
Development of professional communication problem-solving and organizational skills.
The opportunity to work within a supportive collaborative team dedicated to customer satisfaction.
Potential for growth and consideration for future employment based on performance.
Required Skills:
Strong passion for customer service and helping others. Excellent written and verbal communication skills. Strong problem-solving ability with a customer-first attitude. Ability to work efficiently in a fast-paced environment. Good organizational skills and attention to detail.
Required Education:
A diploma certificate or ongoing studies in Customer Service Business Administration Communication ICT or any related graduates or students awaiting graduation are encouraged to computer literacy is required; additional training in customer service or communication is an added advantage.
Company Industry
IT Services and IT Consulting
Key Skills
- Campaigns
- Abinitio
- AutoCAD 3D
- Hardware & Networking
- Customer Support
- Arabic
