Customer Service Officer
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
04-11-2025
Vacancies:
1 Vacancy
Job Summary
About This Role:
We are a leading player in Kenyas commercial baking and food manufacturing sector known for delivering freshly baked goods to a wide network of customers across the country. With a strong emphasis on operational excellence and customer satisfaction weve built a reputation for reliability and quality in the fast-moving consumer goods space.
Responsibilities:
- Respond promptly to customer inquiries via phone email and social media.
- Manage customer orders invoices by Ensuring accuracy and timely fulfilment.
- Resolve customer complaints professionally and escalate issues where necessary
- Maintain an updated customer database and truck customer interaction
- Support marketing and sales initiatives including promotion and customer outreach
- Liaise with production and delivery teams to ensure customer needs are met.
- Collect and report customer feedback for continuous improvements.
Requirements
Qualifications:
- Diploma or Bachelors degree in business management /Administration marketing or
related field - At least 3 years of experience in customer service. preferably in FMCG food and or
retail industry - Proficiency in MS office and basic CRM systems
- Strong verbal and written communication skills in English and Kiswahili
Required Skills:
At least 3 years of experience in customer service. preferably in FMCG food and or retail industry. Proficiency in MS office and basic CRM systems Strong verbal and written communication skills in English and Kiswahili
Required Education:
Diploma or Bachelors degree in business management/Administration marketing or related field
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
