Partner GTM Operations Director

The Partner GTM Operations Director is responsible for driving operational excellence strategic alignment and scalable go-to-market (GTM) execution across partner and channel ecosystems to support large complex deals.

Essential in scaling partner revenue for large complex deals improving partner satisfaction ensuring compliance and delivering a seamless experience for both internal teams and the partner network. This role combines cross-functional collaboration operational optimization and performance management to drive efficiency compliance and growth.

Core Responsibilities

• Develop and implement partner operations strategies to support Large Complex deals
• Track and report partner performance metrics across Large Complex deals
• Drive continuous process improvement and simplify partner journey 
• Collaborate with sales marketing finance and product teams to streamline the partner journey and remove barriers to success
• Expand through partner-led growth and operational efficiency
• Drive optimization analyzes performance metrics oversees cross-functional processes
• Enable effective collaboration between internal teams

Scope and Deliverables

Process Optimization and Efficiency 

• Identify design and improve critical workflows across sales marketing customer success and partner teams to boost operational productivity and effectiveness
• Develop and optimize partner operational processessuch as workflow documentation and standard operating proceduresto support scalability and strategic objectives
• Identify operational inefficiencies and implement scalable solutions for global or regional growth
• Drive the Ease of Doing Business for partners

Operational Enablement and Standardization for large complex deals

• Build and maintain operational playbooks supporting the adoption and integration of repeatable and scalable practices
• Manage cross-functional projects fostering collaboration between sales product marketing finance and partner teams
• Ensure compliance with agreements and regulations monitor risk and recommend mitigating actions

Performance Measurement and Analytics

• Establish monitor and report on key performance indicators (KPIs) to support data-driven decision-making
• Analyze performance metrics prepare reports and provide strategic insights and recommendations to improve partner engagement and operational efficiency
• Conduct sales forecasting processes to improve the accuracy and discipline of the rhythm of the business

Cross-Functional Collaboration and Stakeholder Management

• Serve as a liaison between sales marketing product customer success and partner teams to ensure seamless execution of partner GTM operations and resolve operational challenges
• Act as liaison with partners and resolve operational challenges

Qualifications :

Our ideal candidate:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving
• Has spent time sharpening their operations and strategy skills in a management consulting corporate strategy or corporate development function
• Excellent leadership communication negotiation and organizational skills.
• Demonstrated history of managing large-scale complex projects and driving strategic change.
• Understands how Enterprise SaaS businesses work and scale
• Expertise in leading and driving cross-functional projects and initiatives
• Very comfortable working with and advising executive audiences
• Operates fluently in a fast-paced autonomous environment
• Sets a high bar for themselves and for the Operations function
• Experience in the domain of Channel and/or Operations

For positions in this location we offer a base pay of $162800 - $284900 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time