Front Office Executive

Reports To: Hospital Manager / Clinic Administrator
Location: Abuja Nigeria
Employment Type: Full-Time
Salary Range:Monthly
Experience Level: 35 Years
Gender Preference: Female (Preferred)

Job Summary

The Front Office Executive serves as the first point of contact for all clients visitors and patients ensuring a warm professional and efficient reception experience. This role combines customer service excellence administrative efficiency and communication precision to maintain seamless front-desk and operational support within the clinic.

The ideal candidate will possess a pleasant personality excellent organizational skills and strong communication abilities with proven experience in healthcare hospitality or aesthetics environments.

Key Responsibilities

1. Client Reception & Visitor Management

• Welcome and attend to clients visitors and patients in a courteous professional manner.
  

• Maintain a clean organized and visually appealing reception area at all times.
  

• Manage visitor logs and ensure proper access control within the facility.
  

2. Communication & Correspondence

• Answer phone calls respond to emails and handle all inquiries promptly and professionally.
  

• Provide accurate information regarding the clinics services procedures and schedules.
  

• Relay messages and coordinate communication between departments effectively.
  

3. Appointment & Schedule Management

• Manage appointment bookings confirmations cancellations and follow-ups.
  

• Coordinate with doctors nurses and technicians to ensure smooth clinic operations.
  

• Update daily appointment schedules and ensure minimal client waiting time.
  

4. Administrative & Office Support

• Handle documentation data entry and filing of patient and administrative records.
  

• Process client payments issue receipts and reconcile daily financial transactions.
  

• Oversee incoming and outgoing mail deliveries and office supply inventory.
  

5. Client Relationship & Experience Management

• Provide personalized service to enhance patient satisfaction and retention.
  

• Follow up on client feedback inquiries and aftercare communication.
  

• Support marketing and client engagement initiatives including promotional events and campaigns.
  

6. Operational Support & Coordination

• Assist management in maintaining front-office policies procedures and reports.
  

• Ensure adherence to clinic standards of confidentiality safety and service quality.
  

• Support team members in executing administrative and operational tasks efficiently.
  

Required Qualifications & Skills

Education:

• Minimum of OND/HND/Bachelors Degree in Business Administration Hospitality Mass Communication or a related field.
  

• Additional certifications in Customer Service Office Administration or Front Desk Management will be an added advantage.
  

Experience:

• Minimum of 35 years of front office customer service or administrative experience preferably in a healthcare hospitality or aesthetics environment.
  

Technical Skills:

• Proficiency in Microsoft Office Suite (Word Excel Outlook PowerPoint).
  

• Experience with clinic or appointment management software (EMR systems) is an advantage.
  

• Strong organizational multitasking and documentation abilities.
  

Soft Skills:

• Excellent verbal and written communication skills.
  

• Friendly approachable and professional demeanor.
  

• Strong attention to detail and time management.
  

• Ability to work both independently and collaboratively.
  

• High emotional intelligence confidentiality and composure under pressure.
  

Key Competencies

• Customer service excellence and relationship management.
  

• Professional presentation and interpersonal skills.
  

• Problem-solving ability and adaptability in a fast-paced environment.
  

• Positive attitude initiative and proactive mindset.
  

Compensation & Benefits

• Competitive salary betweenmonthly (based on experience).
  

• Health insurance coverage.
  

• Performance-based incentives.
  

• Paid leave and other statutory benefits.
  

• Career growth and professional development opportunities.