Customer Success Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Product:
Security: Secondary security suite including MDR (Adlumin) EDR (SentinelOne) DNS filtering and password management
Backup: Cove Data Protection Suite (covers servers virtual servers Microsoft 365 etc.)
Size and Functions of Local Team:
30 people based in North Sydney
Sales team of 67: 2 focused on RMM 2 on Backup 2 on Security
SDR team currently 3 expanding to 8
8 Partner Success Managers
AEs handle opportunity ownership (not account management) collaborating closely with PSMs
Must Haves
Proven experience in 2-3 years experience Customer Success Account Management or SaaS Relationship Management roles.
A commercial mindset confident leading renewal upsell and retention conversations.
Demonstrated success in driving product adoption customer satisfaction and retention metrics (GRR/NRR).
Skilled at running business reviews (QBRs/EBRs) and aligning customer goals with measurable outcomes.
Excellent problem-solving and ownership mindset you take accountability and turn challenges into wins.
full working rights - no sponsorship on offer
Nice to Haves
Experience working in a B2B SaaS company or with MSPs IT services or software vendors.
Knowledge of N-able solutions or similar platforms in IT management monitoring or automation.
Track record of identifying expansion opportunities and influencing revenue growth.
Passion for customer advocacy experience creating case studies testimonials or reference programs.
A proactive growth-oriented attitude with a genuine desire to help customers succeed.
Introductions:
- Emailed directly to TA via Account Manager
- Also fill in pre-screen template
Security: Secondary security suite including MDR (Adlumin) EDR (SentinelOne) DNS filtering and password management
Backup: Cove Data Protection Suite (covers servers virtual servers Microsoft 365 etc.)
Size and Functions of Local Team:
30 people based in North Sydney
Sales team of 67: 2 focused on RMM 2 on Backup 2 on Security
SDR team currently 3 expanding to 8
8 Partner Success Managers
AEs handle opportunity ownership (not account management) collaborating closely with PSMs
Must Haves
Proven experience in 2-3 years experience Customer Success Account Management or SaaS Relationship Management roles.
A commercial mindset confident leading renewal upsell and retention conversations.
Demonstrated success in driving product adoption customer satisfaction and retention metrics (GRR/NRR).
Skilled at running business reviews (QBRs/EBRs) and aligning customer goals with measurable outcomes.
Excellent problem-solving and ownership mindset you take accountability and turn challenges into wins.
full working rights - no sponsorship on offer
Nice to Haves
Experience working in a B2B SaaS company or with MSPs IT services or software vendors.
Knowledge of N-able solutions or similar platforms in IT management monitoring or automation.
Track record of identifying expansion opportunities and influencing revenue growth.
Passion for customer advocacy experience creating case studies testimonials or reference programs.
A proactive growth-oriented attitude with a genuine desire to help customers succeed.
Introductions:
- Emailed directly to TA via Account Manager
- Also fill in pre-screen template
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
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