Quality Assurance & Customer Experience Associate
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Job Location:
Lafayette, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Quality Assurance & Customer Experience Associate
Location:Lafayette LA (On-site)
Company:
About Us:
At we take pride in delivering exceptional products and a smooth experience for every golfer we serve. Were growing quickly and looking for a detail-oriented proactive team member to help us ensure quality consistency and customer delight across our operations.
Position Overview:
TheQuality Assurance & Customer Experience Associateplays a key role in monitoring the accuracy and quality of orders identifying process improvements and helping create memorable experiences for our customers. This position bridges operations fulfillment and customer care helping prevent costly errors while finding opportunities to enhance efficiency and delight our customers.
Key Responsibilities:
- Review and audit high-priority or high-value orders to ensure accuracy correct personalization and proper shipment.
- Identify errors process gaps and recurring issues document and communicate findings to relevant departments.
- Develop and recommend improvements or safeguards that reduce reprints returns and waste.
- Track and report on key quality metrics and cost-saving opportunities.
- Collaborate with fulfillment customer service and production teams to resolve issues quickly.
- Assist with Surprise & Delight customer initiatives helping create special touches that enhance the overall experience.
- Maintain a proactive mindset focused on continuous improvement and customer satisfaction.
Qualifications:
- Strong attention to detail and commitment to accuracy.
- Analytical mindset with the ability to spot patterns errors or inefficiencies.
- Excellent communication and problem-solving skills.
- Experience in e-commerce order fulfillment or customer service preferred.
- Comfortable using spreadsheets and reporting tools (Excel Google Sheets etc.).
- Positive team-oriented attitude and desire to help customers and colleagues succeed.
Why Join
- Be part of a fun passionate team that values quality and innovation.
- Enjoy a hands-on role where your work directly impacts customer happiness and company success.
- Opportunities for growth in operations quality control and customer experience functions.
Required Experience:
IC
Key Skills
- Administrative Skills
- Core Java
- Glass
- Administration Support
- Database Administration
- Import & Export
About Company
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