Team Leader

About Boundless Immigration

Were a team of immigrants and experts who have struggled with our own journeys through the complex high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families through their entire immigration journey and their first ten years of life in a new country.

Since 2020 Boundless has become the largest player in the family immigration industry helping tens of thousands of families every year achieve their dreams and becoming the first brand in an industry that has never had one before.

Were backed by influential early-stage venture investors around the country including Foundry Group (led by Brad Feld) Emerson Collective (Laurene Powell Jobs foundation) Pioneer Square Labs Two Sigma Ventures Trilogy Equity Partners and Jerry Yang and are well-capitalized for years of growth.

What You Will Do

In this role you will:

• Lead and coach a team of Payment Solutions agents through daily standups 1:1 coaching sessions and monthly performance reviews
• Monitor individual and team performance against KPIs and quality benchmarks
• Manage payment escalations ensure accurate processing and support finance and accounting-related tasks
• Use data analytics tools (e.g. Sigma PowerBI Looker KNIME) to monitor trends flag issues and drive improvements
• Assign caseloads and balance bandwidth across the team based on volume and performance data
• Conduct regular audits of case handling and communications to maintain quality and compliance with SOPs
• Own and maintain Operations Trackers and agent-level reporting to support performance management
• Handle Level 1 escalations related to payments across all channels (email calls chat)
• Partner with cross-functional teams (Product CS Engineering) to support new product launches or updates with payment impacts

Who You Are

Were looking for a driven and forward-thinking Team Lead to join our growing Payment Solutions team a high-impact group supporting AR and AP operations key focus areas of the business. As our customer base grows in our B2B and B2C Segments we need a strong data-driven leader who can motivate teams simplify complex problems and build processes that scale.

You thrive in fast-paced evolving environments. You think ahead not just react. Youre analytical but practical able to turn data into direction and insight into action. Whether youre coaching an agent managing payment escalations or partnering cross-functionally you bring clarity structure and accountability.

You lead by example drive performance through KPIs and help your team connect the dots between their work and the companys success. Youre not just a people leader youre a business partner.

If youre ready to help shape the future of payment operations in a mission-driven company wed love to meet you.

What You Bring

• A bachelors degree in finance accounting or any-related course
• 2 years of experience leading financial operations and collections teams within a B2C and/or B2B Setting
• Proven experience using data tools (e.g. Sigma PowerBI Looker Studio Google Workspace) to drive decisions and monitor team performance
• A proactive strategic mindset - you anticipate risks identify gaps early and take action before issues escalate
• Strong communication skills with the ability to simplify complex topics for teams and cross-functional partners
• A driver mentality - you influence others lead with clarity and hold the team accountable for results
• Experience with CRM and ticketing tools paired with strong operational discipline
• A passion for building a high-performance customer-first culture focused on clarity ownership and continuous improvement

What We Offer

You will be part of a dynamic workforce in an environment where you will collaborate with the expert and elite talents in the online immigration services industry.

You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work.

Great company perks and benefits await you!