Operations Manager

Are you a champion of exceptional client experiences skilled in transforming the client journey into a beacon of empathy and efficiency in the legal landscape

Do you have the creative vision to reinvent client engagement blending legal landscape and experience acumen with innovative outreach strategies

Can you navigate the intricate dynamics of a law firm orchestrating the synergy between attorneys paralegals and administrative staff to align with client success expectations

Is your approach to client experience underpinned by a blend of strategic thinking and heartfelt empathy

Final question: When faced with a challenge do you get excited or run away

** IMPORTANT: TO APPLY **

If you have any questions please email only.

• Please do not reach out through our websites contact information (telephone email or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the Apply button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

At Ashby Jones and Associates LLC we believe legal advocacy should be bold empathetic and efficient. We are a fast-growing woman-led family and criminal law firm based in Lexington South Carolina. Under the vision and leadership of founding attorney Ashby Jones our team is expanding quicklyadding attorneys support staff and systems at an extraordinary pace.

Our firm is deeply rooted in compassion community and excellence. We serve clients navigating some of lifes most difficult chaptersdivorce custody criminal chargesand our job is to provide clarity stability and fierce representation. But as we scale weve identified a critical need: a hands-on strategic and emotionally intelligent Operations Manager who can own the day-to-day execution that supports our big-picture vision.

This role is a linchpin between leadership and the teambringing order to chaos building sustainable systems and serving as a protective barrier so our attorneys can focus on what they do best: practicing law.

What youll do:

• Financial Administration: Manage invoicing accounts receivable and reconciliation of trust accounts; coordinate with part-time accountant and ensure accuracy across Clio and QuickBooks.
• HR Oversight: Track PTO/sick leave maintain personnel files and address interpersonal or performance issues with discretion and empathy.
• Team Management: Run weekly check-ins with paralegals/admins; implement and track KPIs; support a healthy collaborative office environment.
• Operations & Office Management: Oversee daily operations including supply needs tech troubleshooting and vendor relationships (payroll benefits IT office equipment).
• System & Process Development: Create and maintain SOPs across all departments; lead quarterly reviews and updates to ensure relevance and efficiency.
• Onboarding & Training: Buildday plans for all new hires; develop training content such as manuals welcome videos and continuity playbooks.
• Payroll & Benefits Coordination: Interface with Southern Payroll; help source better insurance rates and establish competitive benefits offerings.
• Performance Management: Support development of performance review structure beyond just billable hours; help implement formal evaluation processes.
• Event & Outreach Coordination: Identify and manage community sponsorships and partnerships; handle event logistics and firm branding distribution.
• Owner Support: Serve as a protective buffer to the owner by handling day-to-day staff needs problem-solving operational issues and minimizing distractions.

What were looking for:

• Legal Operations Experience: 35 years in a law firm or service-based operations role with direct experience managing invoicing trust accounts and administrative workflows.
• Systems & KPI Implementation: Demonstrated ability to create SOPs build dashboards and track performance metrics that drive accountability and growth.
• People Leadership: Confident managing staff performance navigating interpersonal dynamics and supporting team wellness and engagement.
• HR & Compliance Knowledge: Familiar with hiring practices personnel policies PTO tracking and employment law basics in a small business context.
• Tech Proficiency: Experience using Clio (or similar legal CRM) QuickBooks Google Suite Outlook and payroll systems within a PC-based office environment.
• Communication & Discretion: Able to handle sensitive issues with clarity calm and neutrality acting as a trusted advisor and liaison to leadership.
• Initiative & Ownership: A self-starter who thrives in building structure from scratch and doesnt wait to be told what needs doing.
• Adaptability: Flexible in a fast-changing rapidly scaling environment where priorities shift and systems are still evolving.
• Firm Culture Fit: Collaborative compassionate and ready to contribute meaningfully to a team that supports one another and their clients with heart and grit.

Why you should work here:

• Visionary Leadership: Youll partner closely with Ashby Jones a bold and dynamic founder committed to growth and excellence.
• Collaborative Culture: Weve cultivated a happy drama-free workplace where everyonefrom clerks to attorneysfeels respected and valued.
• Big Impact: Youll have the authority and autonomy to build systems solve problems and shape the firms trajectory.
• Personal & Professional Growth: With planned expansion to 15 attorneys and additional locations theres no ceiling to where this role can go.

Additional perks:

• Health Insurance: Medical coverage
• Retirement: SIMPLE IRA with 3% matching
• Crisp Experience: 6 months of high-level operations training post-hire

At Ashby Jones and Associates LLC the Operations Manager is not a background role its the backbone of everything we do. You wont just be behind the scenes; youll be center stage in building a firm that changes lives starting with ours.

This is your chance to leave a legacy inside a firm that is deeply committed to growth community and compassion. Were ready for whats next. Are you