Director, Partner Strategy & Enablement

What you get to do in this role:

The Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence will be responsible for partnering with the Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AIfirst implementation and adoption experience for ServiceNows customers. You are being hired to work on one of the most exciting initiatives at one of the fastest-growing Enterprise AI companies in the industry. As Director Partner Strategy & Enablement you will lead the strategy and execution to enable and scale a high-performing partner ecosystemboth internal partners (Expert Services and Impact) and external Global/Regional SIs and specialty partnersto deliver AI-first autonomous implementations of ServiceNow products at customer scale. Your North Star: dramatically compress timetofirst-meaningfuluse accelerate adoption and deliver a consistently excellent AIenabled implementation journey that reduces deployment friction and improves renewal outcomes.

Responsibilities:

• Stand up the SI scale motion: identify & prioritize focus partners define the capability/tiering model and operationalize co-sell / co-deliver frameworks.
• Build a partner enablement path for agentic implementations: curate curricula and assets; define certification & badging for autonomous setup and deployment; align incentives to capability growth and outcomes.
• Drive partner performance management: partner with the Global Partners & Channels team to ensure partners perform at expected levels.
• Orchestrate internal partners (Expert Services & Impact) to create unified playbooks and packaged offerings that de-risk scale and ensure consistency.
• Governance & quality: institute partner readiness gates QA checkpoints and Responsible-AI guardrailsembedded in enablement and delivery reviews.
• Talent & org build: hire coach and lead a global team (partner managers enablement leaders program managers) with clear KPIs and OKRs tied to customer value and partner impact.

Qualifications :

To be successful in this role you must have:

• 10 years leading partner ecosystem strategy and programs in enterprise software; proven track record building scale motions with SIs/GSIs or strategic alliances.
• Demonstrated ability to operationalize partner capabilities for emerging/innovative offers with clear incentives and outcome-based inspection.
• Strong commercial acumen (co-sell co-deliver partner economics) and program execution across global stakeholders.
• Experience driving AI-first/agentic implementation initiatives; familiarity with LLM/GenAI fundamentals orchestration patterns and enterprise integration approaches is preferred.
• Proven cross-functional leadership with Product Engineering Sales Services Risk/Legal/Security; excellent executive communication and change-management skills.
• Experience in instituting governance (readiness gates Responsible-AI SDLC guardrails) and running CoE review mechanisms.
• Prior ServiceNow partner ecosystem experience is preferred.
• Must be able to travel up to 50% annually.

For positions in this location we offer a base pay of $217500 - $380700 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time