Temporary Field Support Specialist
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Job Location:
Oklahoma City, OK - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
Chloeta isseeking a Temporary Field SupportSpecialist Ito join our Catastrophe Command Center(CCC)team. This role willfacilitateefficient operations and communication with a focus on providing essential support to our field operations.
Supervisory Responsibilities:No
Job Classification:Temporary Full Time
Duty Station:Oklahoma City OK
Travel: Up to 10%
Duties/Responsibilities
Maintain communication with field units during active operations relaying situational updates to supervisory and management personnel within the command center
Broadcast National Weather Services (NWS)alerts toaffected areas and personnel.
Upkeep center communicationlogand track all incoming and outgoing communication efforts.
Assistin creating documentation and plans that support the Incident Command System (ICS) processes for responses.
Distribute automated calls as.
Use radio systems and other communication devices tomaintaincontact with field crews.
Answer incoming telephone trafficcheckandforwardvoicemails toappropriate personnel.
Maintain a trackablelog system for all forms ofcommunication.
Coordinate prepare and distribute travel and lodging arrangements ensuring all plans are approved within budget and shared with relevant personnel according to established guidelines.
Manage and track travel expenses including invoices receipts credit card statements credit card authorizations.
Record and distribute meeting minutes.
Schedule home inspections by coordinating between homeowners clients and individual engine teams adhering to specific scripts and client expectations.
Managehome inspection schedules by communicating directly with homeowners and engines forany updates that would supportoptimalcustomer service.
Maintain accountability of assigned equipment.
Locate wildfire activity and growthutilizinga variety of online resources in support of field operations.
Assistin documenting wildfire perimeters and changes in conditions in support of field operations.
Collaborate with fire-specific Subject Matter Experts andmaintaina strong understanding of industry terminology to effectively support field operations
Relay intelligence gathered from the field back to the Catastrophe Command Center (CCC) to support response efforts and programobjectives.
Assistthe field in executing Mission Ready Package assignments (work orders) providing comprehensive support in tasks such as navigating various mapping systemslocatingaddresses and clarifying locations as needed.
Helpfacilitatedocumentationused in operational and planning meetings.
Complete incident reports when necessary andfollow policy inforwardingtocorrect department.
Respond to client request/inquiriesfollowingexpectationsestablishedby management.
This job description is not designed to cover orcontaina comprehensive listing of activities duties or responsibilities that arerequired ofthe employee. Dutiesresponsibilitiesand activities maychangeor new ones may be assigned at any time with or without notice.
Required Skills/Abilities
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Ability tomaintainconfidentiality over information conversations andClient information.
Proficientin Microsoft Office Suite Adobe Acrobat Google Workspace spreadsheets onlineformsand related software.
Excellent organizational skills with high attention to detail.
Basic understanding of clerical procedures and systems such as record keeping and filing.
Ability to work independently self-starter.
Understanding of multi-channel radio protocols and telephone communication systems with medium to large incoming/outgoing facilitation needs.
Education and Experience
Required:Highschool diploma with minimum of1-2years of experience in a dynamic professional office environment.
Preferred:Associates degree and background working in call center dispatch center or other operations/communications centers.
Preferred:Customer service or Field Support Service experience
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
This role routinely uses standard office equipment such as computers phones etc.
Pre-employment Requirements
Due to the nature ofChloetasservices this position is contingent upon completing with a satisfactory outcome some orall ofthe following pre-employment background screenings: governmentsecurity clearance federal and state criminal background checks drug test (urinalysis) Motor Vehicle Record (MVR) review educational history employment history and/or credit check.In accordance withthe Fair Credit Reporting Act (FCRA) pre-employment background screenings will require theemployeeswritten authorization andwill occur after acceptance of an offer of employment and prior tocommencingwork. Additionally employeesare required tocomplete the federal I-9/E-Verify process.
Drug and Alcohol TestingPolicy
Employees may be subject to undergoingadditionaldrug screens and/or alcohol testing at any time during the period of employment including without prior notice.
EEO Statement
Chloeta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
About Chloeta
Chloeta is a Native American owned enterpriseprovidinga diverse range of engineering scientific and technical solutions to support military energy homeland security emergency preparedness and critical infrastructure requirements.
Required Experience:
IC
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
Chloeta is a Native-American owned company that provides highly specialized services to government and non-governmental agencies. We excel at solving complex problems in very tight timeframes.
