ServiceNow Mapper

JOB DESCRIPTION

Position focused on executing and maintaining Service Mapping within the ServiceNow platform. The role supports IT Asset Management modernization and compliance efforts by mapping applicaCItion and infrastructure dependencies across the enterprise. The Service Mapper will work closely with application owners infrastructure teams and network engineers to ensure accurate and complete service maps are built and maintained.

This is a hands-on technical role requiring experience with ServiceNow Service Mapping tools and methodologies including both automated and manual mapping techniques. The candidate must be capable of working independently managing mapping coverage across scoped applications and collaborating with cross-functional teams to validate and operationalize service maps.

Key Responsibilities:

- Execute End-to-End Service Mapping Lifecycle: Perform all phases of Service Mapping-data gathering map construction validation and operationalization-for scoped applications and infrastructure.

- Build and Maintain Accurate Service Maps: Create and maintain service maps in ServiceNow for critical business applications including Payment Network/PULSE systems ensuring complete dependency visibility.

- Support Network Layer Mapping: Collaborate with network engineering teams to map network dependencies and entry points for business services.

- Perform Manual Mapping for Non-Discoverable Assets: Execute manual mapping for legacy systems and restricted environments (e.g. mainframes Oracle databases BlackBox appliances) where automated discovery is not feasible.

- Validate CI Relationships and Dependencies: Work with application owners infrastructure SMEs and CI Class Owners to confirm service map accuracy and completeness.

- Remediate Mapping Gaps: Identify and resolve gaps in application-to-CI relationships ensuring alignment with CMDB lifecycle and regulatory dependency visibility requirements.

- Maintain Mapping Documentation and Audit Readiness: Document mapping processes dependencies and validation outcomes to support internal governance and external audit requirements.

TECHNICAL SKILLS

Must Have

Automated Discovery & Integration: Ability to configure and troubleshoot MID servers SCCM JAMF and AWS Service Graph Connectors.

Data Quality & Governance: Experience in remediating CI gaps enforcing asset class ownership and executing audits and certifications.

Proficient in Mapping Methodologies: Pattern-Based Mapping for on-prem and virtual environments using predefined logic. Tag-Based Mapping for cloud-native and containerized environments using metadata tags. Manual Mapping for non-discoverable assets like mainframes and blackbox vendor equipment.

Service Mapping Lifecycle Execution: Ability to perform all four phases: data gathering map construction validation and operationalization.

ServiceNow Expertise: Deep experience with ServiceNow CMDB Discovery IRE and Service Mapping modules.

ServiceNow Service Mapping Lifecycle Execution: Ability to perform all four phases including data gathering map construction validation and operationalization.

Nice To Have

Cloud Architecture Familiarity: -Understanding of hybrid environments and how services span across on-premise cloud-native and containerized platforms (e.g. AWS Azure GCP).

Data Quality & Stewardship: Knowledge of CI tagging standards stale CI remediation and certification workflows to maintain service map integrity.

Stakeholder Engagement: Experience supporting organizational dependency mapping efforts and collaborating with application owners SMEs and CI Class Owners across domains.

Tag-Based Mapping Expertise: Experience using metadata tags for mapping cloud services and virtualized infrastructure especially in environments with limited traditional discovery.