IT Systems Manager

At Talkdesk we are courageous innovators focused on redefining the customer experience making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And we give back to our community by volunteering our time supporting non-profits and minimizing our global footprint. Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations including Gartner and Forrester. With $498 million in total funding a valuation of more than $10 Billion and a ranking of #16 on the Forbes Cloud 100 list now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk we embrace FAST our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus Accountability Speed Talkdesker.

• Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

Responsibilities

• Enhance Talkdesks organizational effectiveness through the strategic integration and execution of advanced information technology systems.
• Develop implement and sustain comprehensive IT strategies focusing on cutting-edge solutions that drive innovation and efficiency.
• Drive and oversee projects and program components ensuring they are delivered on time and within budget.
• Provide leadership to the Systems Administration and IAM Administration teams ensuring seamless operation and high performance.
• Administer and optimize productivity and conferencing applications mobile device management and security tools across Windows and macOS platforms ensuring a robust and secure IT infrastructure.
• Provide expert technical support and address inquiries from staff administrators service providers site personnel and external vendors ensuring swift issue resolution and maintaining operational continuity.

Desired Qualifications:

• Three years of experience in a tech lead position
• Degree in Computer Science Information Technology or a related field
• Google Microsoft Okta ITIL and other certificates are valued
• Experience as a technical lead role on IT projects
• Experience with Google Workspace O365 MDM and SSO Tools
• Knowledge of Confluence Jira Service Management Slack and AI tools
• Familiarity with AWS Google Cloud or Azure cloud platforms
• Familiarity with application and endpoint security and concepts like Zero Trust
• Knowledge of IT Service Management

Soft Skills

• Leadership ownership and autonomy
• Experience working internationally
• Strong communication skills

Pay Range (Base Pay): $113000 - $169000

Other Types of Pay:Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance:Medical Dental Vision Life and Disability Insurance Employee Assistance Program (EAP).

Retirement Benefits:401(k) plan

Paid Time Off:Talkdesk offers an uncapped paid time off program subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave:Employees have uncapped paid time off subject to manager approval and consistent with business needs.

Method of Application:Apply online.

Application Window: The application window is expected to close at least 10 days from the posting date.

All questions or concerns about this posting should be directed to the Talent team at .

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.