IT Tech Specialist
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Job Title: IT Tech Specialist
Location: Los Angeles CA (Onsite)
Schedule: Monday-Friday 9 AM-5 PM PST
Type: Full-time Onsite
Hours per Week: 40
Start & End Dates: Tentative
Summary
We are seeking an onsite Bilingual IT Tech Specialist to support both office employees and retail store teams. This role requires hands-on technical support across hardware software networking SAP and point-of-sale (POS) systems. The ideal candidate is customer-focused resourceful and capable of troubleshooting in a fast-paced mixed office/retail environment.
Responsibilities
Technical Support
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Provide day-to-day IT support for office and retail staff.
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Troubleshoot desktops laptops printers mobile devices and POS terminals.
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Set up and configure new equipment (PCs monitors scanners registers etc.).
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Install software perform OS updates and apply security patches.
Systems & Applications
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Support SAP-related issues (access printing basic error resolution).
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Troubleshoot POS hardware including printers scanners and payment terminals.
Networking
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Ensure stable wired and wireless network connectivity.
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Assist with basic network troubleshooting and escalation as needed.
IT Operations
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Maintain IT asset inventory and accurate documentation.
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Support onboarding and offboarding (hardware setup accounts access).
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Manage and respond to helpdesk tickets escalating when necessary.
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Coordinate with vendors for equipment repairs or service.
Requirements
Minimum Qualifications
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Bilingual in Korean and English.
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2 years of IT support experience preferably in mixed office/retail settings.
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Experience with Windows OS macOS Apple iOS Microsoft 365 and basic networking.
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Familiarity with remote support tools imaging software and ticketing systems.
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Ability to lift/move IT equipment (up to 50 lbs).
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Strong communication customer service orientation and problem-solving abilities.
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Available for onsite support at both office and retail locations.
Preferred Qualifications
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BS/BA in Computer Science or related field.
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Experience with SAP and POS troubleshooting (preferred but not required).
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CompTIA A Network or equivalent certifications.
Skills
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SAP Support
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Windows OS & macOS
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Apple iOS
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Microsoft 365
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Ticketing Systems
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Basic Networking
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Hardware Troubleshooting
Work Details
Job Title: IT Tech Specialist
Work Type: Onsite
Work Location: Los Angeles CA
Timezone: PST - Pacific Time
Required Skills:
NETWORKINGSAPWINDOWS OSMacOSAppleApple IOSMicrosfot 365Support Tickets
Key Skills
- SQL
- Active Directory
- Information Technology
- Access Points
- System Software
- Database
- Infrastructure
- Linux
- Project Management
- Internet
- Troubleshoot
- PC
- Procedures
- Setup
- hardware
