Lead Program Manager
Share
Job Location:
Bellevue, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
In the Integrated Customer Growth (ICG) Strategy and Programs team supporting the CCMOs ICG organization and leadership this Program Manager role is a pivotal individual contributor responsible for driving operational excellence and ensuring the seamless execution of strategic initiatives across our ICG teams (global marketing sales customer success and customer support) as well as cross-functionally across Freshworks as needed. Youll ensure programs land effectively and deliver maximum impact. Youll work closely with leaders across Freshworks ensuring smooth execution of our core rhythm of business and strategic initiatives.
The ideal candidate thrives in a fast-paced environment possesses strong organizational skills and can drive projects forward through collaboration and clear communication.
This role reports directly to the VP of ICG Strategy and Programs.
Please note: This is a hybrid role that will be based in Bellevue WA and requires an in-office presence three days per week (Tuesday - Thursday).
Key responsibilities
Drive the execution and coordination of key cross-functional programs and initiatives. This includes developing detailed work plans tracking progress against timelines identifying dependencies and proactively surfacing potential risks or roadblocks
Support the execution of the operational rhythm of business - including preparing materials for executive reviews and leadership meetings managing agendas and tracking follow-up actions to ensure meeting objectives are met and decisions are actioned
Partner closely with ICG (Marketing Sales Customer Success and Customer Support) and Freshworks cross-functional leadership to facilitate communication and alignment on priorities program execution and shared goals acting as a central coordinator for assigned initiatives
Prepare clear concise and compelling internal communications program updates and status reports for various stakeholders including senior leadership
Contribute to improving efficiency by identifying opportunities to streamline existing operational processes
Help implement best practices for program coordination and organizational effectiveness
Play a key role in the planning coordination and execution of global and regional meetings and other employee engagement activities. Ensure seamless logistics and compelling content delivery
Provide agile support on various ad-hoc strategic projects data gathering analysis and presentations as needed to drive key business outcomes
Qualifications :
- Bachelors degree in Business Project/Program Management or a related field
5-7 years of experience in project/program management or business transformation with a proven track record of successful project execution
Understanding of or experience in the B2B software industry
Strong analytical problem-solving and decision-making skills
Proven ability to effectively manage tasks track progress and support the execution of complex projects
Excellent communication and interpersonal skills
Ability to multitask and manage multiple projects in a fast-paced environment
Certification in project management (PMP CAPM Agile or Scrum) is a plus
Embraces accountability customer-centricity and fosters a collaborative inclusive team culture
Additional Information :
Please note: This is a hybrid role that will be based in Bellevue WA and requires an in-office presence three days per week (Tuesday - Thursday).
The annual base salary range for this position is $116400 $167325 USD.
Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available.
Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshwork ... View more
