Senior IT Program Manager

Position Summary

The Sr. IT Program Manager in the Office of the CIO serves as a strategic leader and trusted partner responsible for driving complex cross-functional IT initiatives and supporting the CIO in executing key technology priorities. This role combines strong program management expertise with business acumen to ensure alignment between IT objectives and organizational goals.

The ideal candidate is an adaptable results-oriented professional with exceptional communication and stakeholder management skillsable to balance structure with flexibility and quickly earn credibility across all levels of the organization.

This is an on-site position based in Seattle WA.

Key Responsibilities

Program & Project Management

• Define and manage project scope timelines budgets and resources using standardized methodologies.
• Identify and mitigate risks manage scope changes and drive effective issue resolution.
• Develop and maintain comprehensive documentation including project plans requirements success criteria reports and presentations.
• Coordinate with other project teams to identify dependencies remove roadblocks and ensure program alignment.

Intake Management

• Serve as the initial point of contact for new technology requests.
• Facilitate impact assessments (IA) in partnership with Technology and Finance teams.
• Track and communicate intake progress decisions and outcomes to stakeholders.

Partner & Internal Communication

• Act as liaison between internal teams and Powered by Trupanion partners to gather requirements and share roadmap updates.
• Provide transparent updates on sequencing milestones and delivery timelines.

Reporting & Visibility

• Deliver regular reporting on program intake roadmap status and delivery progress.
• Proactively surface risks blockers and cross-project dependencies to project and product leadership.

Qualifications

• Bachelors degree in Business Administration MIS or related field.
• 5 years of IT project/program management experience using both Waterfall and Agile methodologies.
• 5 years managing large-scale ERP transformation programs.
• Proven ability to lead multiple initiatives with competing priorities in a calm structured manner.
• Strong organizational and relationship-building skills across technical and business teams.
• Proficiency with JIRA and formal project management methodologies.
• PMI certification (PMP or equivalent) required.

Equal Opportunity

Trupanion is an equal opportunity employer committed to building a diverse and inclusive workplace. We provide reasonable accommodation to ensure all candidates can fully participate in the hiring process.

Additional Information :

Benefits and Perks:

• Full medical dental and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open casual pet-friendly and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym free dog walking services for office pets during business hours free parking and paid ORCA cards.

For more information about Trupanion visit more about how Trupanion has revolutionized our industry and the reimbursement model: is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds abilities perspectives and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodations.

Remote Work :

No

Employment Type :

Full-time