Training & Onboarding Consultant

At Constant Contact we are seriously awesome people who take ownership and make an impact by operating with the mindset integrity and courage of a small business owner.Theres something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here we all play an integral part in helping business owners entrepreneurs non-profits and individuals to succeed by giving them all the help and tools they need to grow online. Were energized by new challenges and new possibilities-and were just getting started!

At Constant Contact we are truly amazing people who take ownership and make an impact by operating with the mindset integrity and courage of small business owners. Theres something profoundly rewarding about knowing that your work empowers people everywhere to pursue their dreams. Here we all play an integral part in helping business owners entrepreneurs non-profits and individuals succeed by providing them with the resources and tools they need to grow online. New challenges and possibilities energize us and were just getting started!

The Ask a Trainer program provides a high-touch consultative training experience for customers seeking expert guidance on leveraging Constant Contacts platform. As a Training & Onboarding Consultant you will host daily drop-in sessions via Google Meet helping customers effectively understand and utilize Constant Contacts platform.

This role is ideal for someone with a strong Customer Success and SaaS training background a passion for teaching and the ability to break down complex concepts into simple and actionable insights.

What Youll Do:

Strategic Training & Consultation

• Host live daily Ask a Trainer sessionswhere customers can drop in to ask product-related How do I questions.
• Deliverlive consultative training sessionsthat go beyond simply answering questionshelping customers understandnot justhowto use Constant Contact but alsowhyandwhento use specific features for maximum impact.
• Engage customers instrategic discovery conversations assessing their marketing goals and recommending tailored solutions.
• Adapttraining approaches dynamically recognizing and responding to different learning styles and levels of technical proficiency.
• Foster anengaging interactive environmentwhere customers feel comfortable asking questions and exploring solutions collaboratively.
• This position requiresstrategic thinking strong business acumen and the ability to adapt training approachesbased on each customers unique needs and learning style.

Strategic Training & Consultation

• Walk customers through live product demonstrations ensuring they gain hands-on experience and confidence using Constant Contacts tools.
• Providereal-time guidanceon feature implementation campaign setup automation and integrations helping customers execute their strategies effectively.
• Offermarketing best practices and industry insights ensuring customers leverage the platform to drivemeasurable business success.

Customer Engagement & Knowledge Sharing

• Encourage customers tothink beyond their initial question helping them align theiroverall marketing strategywith product capabilities.
• When appropriate promoteself-sufficiencyby directing customers to relevant educational resources such aswebinars video tutorials and help centerarticles.
• Identifycommon customer challenges and feature adoption barriers sharing insights with internal teams to improvetraining materials and enhance the product experience.

Who You Are:

• Possess arobust understanding of Constant Contacts product offeringsand demonstrate arapid learning curve.
• 2 years of experiencein acustomer-facing training onboarding or customer success role(preferably in aSaaS or marketing technology environment).
• Six months in current role with strong attendance; Not currently on any performance plan/warnings.
• Familiar withmarketing automation email marketing and digital marketing best practices.
• Proven ability to deliverengaging high-impact training sessionsin alive interactive format.
• Tech-savvy with the ability toquickly master and teach new software tools.
• Excellent verbal and written communication skills with aclear and engaging presentation style.
• Ability to workindependently and collaborativelyas part of a team of trainers
• Customer-obsessed educatorwith a passion for helping businesses grow througheffective marketing.
• SaaS and marketing-savvy professionalwith hands-on experience guiding customers insoftware adoption.
• Consultative problem solverwho canassess business needs challenge assumptions and provide tailored recommendations.
• Strong communicator and facilitatorwho canbreak down complex concepts into clear actionable insights.
• Ability topivot to meet the needs ofdiverse audiences and learning styles.

Why Youll Love Us:

• We celebrate one anothers differences. We are proud of our culture of diversity and inclusion and were always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If youre passionate about supporting businesses and organizations you wont find a better spot to share your talent. Were dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses non-profit organizations and community groups.
• Youll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business take on stretch assignments seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact were all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person participate in live trainings and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Vision6 Pty Limited is an affiliate of Constant Contact Inc. and a part of the Constant Contact group of brands.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race color religion sex gender gender identity national origin citizenship age disability sexual orientation genetic information veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions please contact

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters staffing firms search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.