Medicare Training Coordinator (CURRICULUM DESIGNER)

This recruitment will remain open until February 5 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on January 12 2026. It is in the applicants best interest to submit materials as soon as possible.

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Medicare Training Coordinator (Curriculum Designer) position. This role is within the Consumer Protection Division and is based out of our Tumwater Office.

We are an employer of choice! Heres why:

About the Position

At the Washington State Office of the Insurance Commissioner (OIC) we protect consumers the public interest and our states economy through fair and efficient regulation of the insurance industry. Within OIC the Statewide Health Insurance Benefits Advisors (SHIBA) program empowers Medicare beneficiaries by providing free unbiased counseling and education.

The Health Insurance Advisor 1 (Medicare Training Coordinator Curriculum Designer) plays a critical role in this mission by designing building and maintaining the training curriculum that prepares SHIBA volunteer advisors to deliver high-quality Medicare counseling and community education. This role is ideal for candidates with a background in curriculum design instructional development adult learning or training coordination who want their work to have a meaningful public impact.

In this position you will function as the programs curriculum designer and learning pathway owner translating complex Medicare policy into structured accessible and engaging training experiences for adult volunteers across Washington State.

This recruitment may be used to establish a qualified pool of candidates for Health Insurance Advisors 1 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $5137 - $6906.

Benefits & Perks

The duties of the position include but are not limited to:

Curriculum Design and Instructional Development

• Design develop and maintain curriculum used to train SHIBA volunteer advisors and coordinators to counsel Medicare beneficiaries.
• Review evaluate and synthesize existing training content from SHIBA the SHIP Technical Assistance Center CMS and partner organizations to identify gaps redundancies and opportunities for improvement.
• Create and update web-based training modules webinars and learning resources aligned with adult learning principles and the SHIBA path to certification.
• Develop training materials that support peer mentoring and scaffold learning from introductory concepts through advanced Medicare counseling topics.
• Pilot new curriculum and training materials gather feedback and refine content to improve clarity effectiveness and learner engagement.
• Adapt curriculum and instructional materials to support online and self-paced learning environments.
• Update training content to reflect changes in Medicare policy program guidance and SHIBA resources such as the VRPM Program Operations Manual and Volunteer Handbook.
• Coordinate with national partners (CMS SHIP TA Center SMP Resource Center) and SHIBA colleagues to distribute post and facilitate training for staff and volunteers.
• Design and support curriculum for Senior Medicare Patrol (SMP) volunteer and coordinator training.
• Develop and maintain training materials and guidance related to data entry reporting and performance measures in the STARS database.

Learning Pathways Certification and Competency Management

• Own and maintain the SHIBA volunteer path to certification ensuring a logical progressive learning sequence and clear competency expectations.
• Modify curriculum and certification pathways in response to new policies program requirements or funder guidance.
• Design coordinate and maintain certification assessments including exams and evaluation tools.
• Track volunteer completion of coursework certification milestones and continuing education requirements.
• Communicate training progress and certification status to Volunteer Coordinators SHIBA staff and program leadership.
• Ensure training and certification processes support consistent high-quality volunteer performance statewide.

Collaboration and Continuous Improvement

• Collaborate closely with SHIBA staff Volunteer Coordinators and program leadership to align curriculum with program needs and operational realities.
• Support periodic updates to policy and reference manuals by ensuring training materials remain aligned with program documentation.
• Participate in professional development peer learning and training related to curriculum design instructional methods and adult education.
• Provide limited technical assistance to volunteer advisors and temporary staff during peak Medicare enrollment periods as needed.

To read more about this position and view all duties clickhereto request a position description.

Required Qualifications:

• Six (6) years full-time equivalent professional experience* in instructional design and curriculum development for adult learners including demonstrated proficiency in creating clear engaging training content such as presentations webinars videos visual aids and e-modules.

Academic Degree Equivalency Chart

*A degree in graphic design local media health care management or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States candidates must provide a credential evaluation report.

Required Knowledge Skills and Abilities:

• Basic skills in authoring tools including Canva Articulate 360 and Adobe Acrobat.
• Intermediate skill level with Microsoft Office Suite-Word Power Point Outlook.
• Basic Excel skill level.
• Experience effectively facilitating meetings or designing training for at least one virtual platform (e.g. Zoom Teams Skype).

Preferred/Desired Qualifications:

• Demonstrated contributions to building a high-performing team of professional colleagues.
• Experience developing partnerships with diverse communities.
• Demonstrated experience managing projects contracts and/or instructional design.
• Demonstrated experience working independently prioritizing work and meeting multiple conflicting deadlines including by seeking guidance from leadership
• Advanced-level skills utilizing Microsoft Word PowerPoint

Ready to join us

Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here!

Welcome to the OIC

Submit your application today and take the first step towards a rewarding career at the OIC!

• This position isrepresented by the Washington Federation of State Employees (WFSE).

• State law (RCW 48.02.0905) prohibits employees of the OIC from having any interest directly or indirectly in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency you agree to abide by this state law.
• Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
• If claiming veteran status please send your DD 214 to with HIA12025-00057 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.
• The Office of Insurance Commissioner is an equal opportunity employer does not discriminate on the basis of age sex marital status sexual orientation race creed color national origin honorably discharged veteran or military status or the presence of any sensory mental or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at . Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1- or .
• If you are having technical difficulties creating accessing (log in password or email issues) or completing your application (error messages) please call toll-free at .
• Contact us: For inquiries about this position please contact us at .