Service Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Our client is a high-profile government agency operating within the national security and intelligence sector. They play a critical role in defending Australia against global threats and advancing national interests through cutting-edge technology and strategic operations. The organisation is known for its commitment to innovation collaboration and excellence in service delivery across secure environments.
About the Role
As a Service Delivery Manager you will be responsible for overseeing the delivery of commercial and private cloud solutions supporting secure capabilities across OFFICIAL and PROTECTED environments. Youll work closely with internal stakeholders and external providers to ensure service delivery objectives are met while identifying opportunities for continuous improvement.
Key responsibilities include:
- Managing end-to-end service delivery processes and improvements.
- Monitoring performance and ensuring compliance with service level agreements.
- Providing operational guidance and support to service providers.
- Maintaining service catalogues OLAs and SLAs.
- Ensuring alignment with internal security and technology standards.
- Leading incident management and business continuity planning.
The Successful Candidate
You will bring strong experience in service delivery management within complex environments ideally with exposure to secure government or defence settings. Your background will include:
- Proven capability in business process improvement customer service support and performance management.
- Experience in service level and technology service management (SFIA Level 5).
- Strong stakeholder engagement and communication skills.
- Ability to lead change manage incidents and drive innovation.
Desirable attributes include experience in managing innovation pipelines and advanced service level management (SFIA Level 6).
Whats on Offer
- A unique opportunity to contribute to national security initiatives.
- Work within a high-performing mission-driven team.
- Support through the OSA process and onboarding.
Why partner with Whizdom
Were Whizdom. We view you as an extension of our strong dependable brand and have differentiators which really are different! The Whizdom way:
- We pay our contractors same day you submit your timesheet!
- We are Level 3 DISP certified and have signed the Veteran Employment Commitment and been awarded the highest level of compliance to this important initiative proactively assisting veterans transitioning from the forces to civilian roles. Weve been lucky enough to win industry awards for our high level of process compliance and are ISO 9001 certified. Our commitment to reducing Greenhouse Gas Emissions has been accredited in line with large global organisations.
- We value diversity and welcome applications from Indigenous Australians people from diverse cultural and linguistic backgrounds and people living with a disability.
Location: The role is based in Canberra ACT or Sydney NSW.
Contract terms: 12 months from commencement date plus potential extensions
SFIA level required: The Specified Person will be expected to demonstrate attributes of SFIA Level of Responsibility 5.
Security Requirements: Must be an Australian Citizens with a minimum NV1 (Negative Vetting 1) security clearance. Candidates with a current Defence Intelligence Agency recognised Organisational Suitability Assessment (OSA) are highly preferred.
How to Apply: Please upload your resume to apply. Please note you will need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.
Candidates will need to be willing to undergo pre-employment screening checks which may include ID and work rights security clearance verification and any other client requested checks.
Applications open until 8am 20 October 2025.
Reach Damien onor for any further information.
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Whizdom is a custom provider of Information Technology and administrative contractors to Government and private sector clients.
