Service Delivery Manager 18 months maximum contract role
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
This is an opportunity to play a visible and meaningful role within a global trading and investing organisation where service performance trust and transparency truly matter. As Service Delivery Manager your work will directly support client confidence regulatory obligations and the reliability of services relied on every day.
Youll step into a role where your insight and judgement are valued. From shaping SLA frameworks to providing service performance insights that influence leadership decisions youll see the impact of your work across technology relationship management and customer outcomes.
Over the next 18 months youll strengthen your experience in service governance reporting and stakeholder engagement within a regulated fast-moving environment. This role will deepen your commercial awareness.
What youll be working on
- Own and maintain consistent SLA frameworks across partners and intermediary clients
- Work closely with Technology Legal and Relationship Management teams to design update and report on SLAs
- Deliver accurate recurring service performance reports for senior leadership governance forums and customers
- Improve data quality reporting automation and service governance processes across the function
- Act as the key point of contact between IT Production and the Relationship Management team on service performance matters
- Provide insights and analysis to support customer-facing discussions and governance meetings
- Coordinate contractual service deliverables including attestations reports and supporting documentation
- Monitor service performance risks identify trends and drive improvements through escalation and action
What will help you be successful
- At least 5 years experience in Service Delivery IT Service Management or a similar role within financial services SaaS or managed services environments
- Strong understanding of ITIL practices SLA management and service governance
- Proven ability to produce clear high-quality reports for both senior leaders and external customers
- Confident communicator and presenter able to engage effectively with both technical and non-technical stakeholders
- Comfortable using reporting and analytics tools such as Excel Power BI and ThoughtSpot to deliver insights
- Australian working rights are required for this role
The things we live by
CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace where our people feel confident to be themselves feel valued and are able to do their best work. We dont just value differences and unique perspectives we seek them out and we invite them in because we know it will lead to better outcomes for everyone.
Were always on the lookout for great people so even if you dont feel you are a 100% fit apply with your up-to-date CV and well consider you for this role and any other suitable opportunities across the business.
We look forward to hearing from you!
Please be vigilant when applying for jobs online. CMC Markets will never request personal identification details such as Date of Birth or Tax File Number prior to an offer being made. If your initial application is successful regardless of whether youve applied directly or through an approved recruiter you will always liaise with a representative from CMCs Talent Acquisition team. We will only discuss a role you have formally applied for via phone or email (CMC Markets email address); and never via Facebook or Telegram.
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
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