Service Desk Technical Lead

MyState Limited is part of a leading financial services group MyState Bank Auswide Bank SelfCo and TPT Wealth focused on delivering exceptional banking experiences and helping Australians achieve more.

The Opportunity

Were seeking a Service Desk Technical Lead to lead our Service Desk team and deliver high-quality IT support across the business. This newly created role based in Hobart suits an experienced IT support professional ready to step into leadership or a current team leader looking to make a meaningful impact.

Youll lead a team of four oversee daily Service Desk operations act as the key escalation point for technical issues and help work through a backlog of requests following our recent merger. Youll collaborate closely with Technology teams and business stakeholders across Australia to ensure consistent and reliable support.

Your Role

• Lead mentor and develop the Service Desk team
• Manage day-to-day operations and ensure SLA performance
• Act as the escalation point for complex technical incidents
• Improve processes and reduce post-merger backlog
• Maintain Service Desk documentation and knowledge base
• Work closely with teams and vendors across Australia
• Ensure compliance with IT policies security and operational standards

What You Bring

• 35 years experience in IT support (Level 12)
• Strong technical skills across Microsoft 365 MDM and desktop environments
• Experience leading mentoring or coaching others
• A customer-focused proactive approach to problem solving
• Strong communication skills and the ability to collaborate effectively

Why Join MyState

• A supportive environment where your leadership makes a real difference
• Opportunities for career growth within a trusted financial services group
• Competitive salary benefits and ongoing development

Ready to Apply

Apply by Monday 26th January. For any questions please contact .

We celebrate diversity and are committed to creating an inclusive workplace. We welcome applications from people of all backgrounds identities and abilities. If you need adjustments during the recruitment process please let us know.

Employment with MyState is subject to background checks including Bankruptcy Police and Credit checks to verify your suitability to work in the finance sector.