IT Support & Admin Executive

Lagos - Nigeria

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Manage and respond promptly to user support tickets and IT service requests.
Troubleshoot and resolve hardware software and network issues efficiently.
Install configure and maintain computer systems peripherals and related devices.
Provide onboarding support and technical assistance to new and existing users.
Maintain and update IT inventory ensuring accurate records and timely reporting.
Support IT infrastructure including network servers and system performance monitoring.
Assist with IT administrative tasks including compliance and policy implementation.
Collaborate directly with end-users to deliver high-quality technical support.
Stay proactive and tactical in identifying and resolving potential system or user issues.

Diploma or Bachelors degree in Information Technology Computer Science or a related field.
13 years of relevant experience in IT administration or technical support.
Basic to intermediate technical knowledge of IT systems hardware and software.
Proficiency with Microsoft 365 ticketing systems and antivirus/security tools.
Familiarity with IT frameworks and certifications such as CompTIA A ITIL Foundation or Microsoft 365 Fundamentals (added advantage).
Demonstrated ability to work tactically and proactively in resolving technical issues.
Strong communication and problem-solving skills with a user-focused approach.
Commitment to maintaining endpoint security and promoting user awareness.
Ability to work independently with minimal supervision

Manage and respond promptly to user support tickets and IT service requests.Troubleshoot and resolve hardware software and network issues efficiently.Install configure and maintain computer systems peripherals and related devices.Provide onboarding support and technical assistance to new and existin...