Assistant Front Office Manager
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a dedicated and customer-focused Assistant Front Office Manager to join our team at Tamayyaz in AlUla Saudi this role you will play a crucial part in ensuring exceptional guest experiences and smooth front office operations.
- Assist in managing and coordinating front office activities including reservations check-ins check-outs and guest services
- Supervise and train front office staff to maintain high standards of customer service
- Collaborate with other departments to address guest inquiries requests and complaints promptly
- Oversee the preparation and accuracy of daily reports schedules and budgets
- Implement and maintain front office policies and procedures
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met
- Handle VIP guests personally ensuring their needs are met and expectations are exceeded
- Manage and resolve complex guest issues and escalations
- Assist in developing and implementing strategies to improve guest satisfaction and operational efficiency
- Ensure compliance with hotel safety and security procedures
- Participate in revenue management initiatives and upselling opportunities
Qualifications :
- Degree or Diploma in Hospitality Management preferred
- Minimum of 2 years of managerial experience in a similar front office position
- Fluency in English; additional language skills are a plus
- Excellent communication and interpersonal skills
- Strong leadership abilities with experience in team management and training
- Exceptional customer service orientation with a passion for creating memorable guest experiences
- Proficiency in hotel property management systems preferably Micros-Opera
- Advanced problem-solving and decision-making skills
- Ability to multitask prioritize and work efficiently under pressure
- Detail-oriented with strong organizational and time management skills
- Computer proficiency in Microsoft Office suite (Word Excel PowerPoint)
- Knowledge of hotel operations revenue management and industry trends
- Experience with hotel loyalty programs is an advantage
- Flexibility to work varying shifts including weekends and holidays
- Basic first aid certification is preferred
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
