Senior eCommerce Analyst

Senior eCommerce Analyst

Position Snapshot

Business area: Nestlé Nespresso

Location: Montreal QC located at 300 Léo-Pariseau suite 2300 Montréal QC Canada H2X 4B3; Hybrid

A little bit about us

Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 140000 farmers in 18 countries through its AAA Sustainable Quality Program to embed sustainability practices on farms and the surrounding in 2003 in collaboration with the NGO Rainforest Alliance the program helps to improve the yield and quality of harvests ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.

In 2022 Nespresso achieved B Corp certification - joining an international movement of over 6500 purpose-led businesses that meet B Corps high standards of social and environmental responsibility and transparency.

Headquartered in Vevey Switzerland Nespresso operates in 74 markets and has overit operated a global retail network of 791 boutiques. For more information visit the Nespresso corporate

What to Expect:

You will analyse consumer engagement across Nespressos B2B and B2C websites using analytics tools to uncover key insights and trends. Youll develop dashboards reports and presentations to support strategic decisions and highlight market competitor and digital performance.

A day in the life:

Own eCommerce customer insights and online user journey analyses

• Develop and manage daily forecasts for visits and conversions.
• Analyse and optimize the conversion funnel by product category (capsules machines accessories) identifying bottlenecks and recommending improvements to increase conversion rates.
• Leverage CRM data to build a strong understanding of eCommerce customer profiles and behaviours.

Oversee sales data and define key performance indicators to support managers

• Lead weekly sales performance updates for the eCommerce team with a focus on the B2B platform.
• Identify high-impact analysis opportunities through a deep understanding of the Nespresso business and market dynamics.
• Create tailored dashboards and reports to empower teams across the organization with relevant data and insights.

Master and optimize data management and technology integration

• Ensure data quality and integrity across all digital analytics tools and platforms.
• Master and maintain proficiency in tools such as Google Analytics Snowflake Power BI and Adobe Experience Platform staying up to date on new features and best practices.
• Collaborate with other departments to integrate eCommerce data with other internal data sources.

Role Requirements

• Bilingualism in English and French language skills are a requirement as this position requires collaboration with stakeholders across the Canadian market

• Degree in a relevant field (Marketing Business Economics Finance etc) required.
• 7 years of experience as a digital analyst working with web/mobile analytics metrics gathering reporting and analysis.
• Expert knowledge of Google Analytics 4
• Expert knowledge of Power Bi
• Advanced knowledge with session recording tools Glass box an asset
• Advanced knowledge A/B testing tools including Adobe Target
• Experience working with digital marketing media data DCM AdWords Facebook etc.
• Knowledge of SQL is an asset

Preferred Skills

• Analytical rigorous proactive and results oriented
• Ability to adapt and learn quickly
• Excellent interpersonal skills
• Demonstrated communication and presenting skills (verbal and written)

Benefits

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Company matched pension plan
• Three weeks of Vacation and six personal days (Personal Paid Holidays)
• Flexible and hybrid work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Access to Educational Assistance & Tuition Reimbursement
• Bonus eligibility
• Gender affirmation benefits to ensure access to necessary care resources and coverage for gender-affirming procedures
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions gender or sexual orientation
• Adoption benefits to remove some of the financial barriers associated with adoption
• Free Nespresso Coffee Machines and $100 monthly coffee credit
• Access to the Discount Company store with Nestlé Nespresso and Purina products (Located across various Nestle offices/sites)

What you need to know

We will be considering applicants as they apply so please dont delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity equity inclusion and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education perspectives culture ethnicity race sex gender identity and expression nation of origin age languages spoken veterans status colour religion disability sexual orientation and beliefs.

If you are selected to participate in the recruitment process please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

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