Help Desk Technician

Clinton, UT - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business headquartered in Vienna VA. Our people are our greatest asset and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts we deliver best-in-class expertise to solve complex technical problems.

Were looking for talented Help Desk Technicians to join our team in Clinton TN. This position supports a dynamic government client and provides Tier I technical assistance to end users. The ideal candidate is customer-focused detail-oriented and eager to grow their IT skills in a mission-driven environment. Candidates must be available to support a 24/7/365 service desk schedule.

Work Location:
Onsite Work from Clinton TN office location.

Clearance:
Must be US citizen with the ability to obtain a Public Trust security clearance.

Primary Roles and Responsibilities:

Provide first-level technical support to end users by diagnosing and resolving basic hardware software and network issues.
Log all service requests and incidents in the ticketing system and ensure accurate timely updates.
Follow established troubleshooting procedures and escalate issues as needed to higher-level support teams.
Deliver exceptional customer service by communicating clearly staying professional under pressure and maintaining a positive attitude.
Support standard operating procedures and contribute to the overall effectiveness of the service desk.

Required Knowledge and Experience:

High school diploma or equivalent.
02 years of experience in a technical support or customer service environment.
Basic understanding of computers software and network functionality.
Strong interpersonal and communication skills with an ability to explain solutions in plain language.

Preferred Education Experience & Skills:

Prior help desk or call center experience.
Familiarity with Microsoft 365 Active Directory or ticketing systems such as ServiceNow.
CompTIA A or equivalent certification.
Strong multitasking and problem-solving skills in a fast-paced environment.

Required Experience:

Provide first-level technical support to end users by diagnosing and resolving basic hardware software and network issues.
Log all service requests and incidents in the ticketing system and ensure accurate timely updates.
Follow established troubleshooting procedures and escalate issues as needed to higher-level support teams.
Deliver exceptional customer service by communicating clearly staying professional under pressure and maintaining a positive attitude.
Support standard operating procedures and contribute to the overall effectiveness of the service desk.

Required Knowledge and Experience:

High school diploma or equivalent.
02 years of experience in a technical support or customer service environment.
Basic understanding of computers software and network functionality.
Strong interpersonal and communication skills with an ability to explain solutions in plain language.

Preferred Education Experience & Skills:

Prior help desk or call center experience.
Familiarity with Microsoft 365 Active Directory or ticketing systems such as ServiceNow.
CompTIA A or equivalent certification.
Strong multitasking and problem-solving skills in a fast-paced environment.

Required Experience: