Help Desk Analyst 1

Georgia Bureau Of Investigation

Job Location:

Decatur, GA - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

REVISED & READVERTISED

**Previous applicants are no longer under consideration and will need to re-apply**

This is a sensitive government position.

*********************************************************************

Please review theGBI Employment Disqualifiersbefore applying for this position. Employment for the selected candidate(s) is contingent upon the successful completion of a GBI background investigation including criminal credit and drivers history checks polygraph examination fingerprinting and drug screening.

*********************************************************************

Job Duties

DUTIES AND RESPONSIBILITIES:
Under general supervision provides support to the Investigative Division (ID) in the Computer Services Unit. The Help Desk Analyst 1 will assist the Computer Services Unit with installing connecting removing and destroying hard drives for computers servers printers and other equipment for approximately 450 end users. The responsibilities will include providing end-user support for Investigative Division personnel submitting requests through the GTA outsourced vendors for end-user computing and networking needs in addition to assisting with asset management and inventory of end-user electronic devices within the Investigative Division.

ESSENTIAL FUNCTIONS:

Support in the advancement and implementation of new approaches systems procedures and augmentations to improve Help Desk performance and to achieve optimum customer service standards.
Stay well-informed of evolving technologies in computing systems and changes to the GBI enterprise systems services infrastructure and processes.
Provide technical support on basic software and hardware issues.
Operating office equipment to include but not limited to computers copier fax machines scanners answering telephone and filing.
Perform day-to-day operational and customer service-related tasks of the Help Desk as appropriate.
This role requires rotating on-call work outside of the normal businesshours which includes nights and weekends.
Ability to lift up to 25 pounds.

PHYSICAL REQUIREMENTS:

The incumbent will occasionally be required to stand; walk; reach with hands and arms; stoop and kneel. This position requires the incumbent to be able to lift up to 25 pounds.

WORK ENVIRONMENT:

This position requires the incumbent to work in an office setting which includesshared office space with otheradministrative professionals.

NOTE: This position may require some travel and operating a state vehicle. A valid Georgia drivers license is required.

Qualifications

MINIMUM QUALIFICATIONS:
High School Diploma or GED AND 6 months of experience in handling customers complaints and/or providing information.

PREFERRED QUALIFICATIONS:
In addition to the minimum qualifications preference will be given to applicants with two (2) or more of the following:

Proficient working knowledge of Windows 11 Operating System.
Experience in Microsoft Office Suite.
Experience in installing workstation hardware and/or other electronic devices.
Working experiencewith help desk software.

VACANCY OPEN TO ALL QUALIFIED APPLICANTS

Supplemental Information

The GBI reserves the right to close this job announcement once a qualified applicant pool has been identified.

Due to the volume of applications we receive we are unable to provide information on application status by phone or by e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Applicants who are not selected for an interview will not receive notification.
The GBI follows the Federal statute regarding illegal drug use and is a drug-free workplace. Although some states have legalized recreational drug use applicants who currently use illegal drugs or controlled substances will be subject to disqualification from employment with the GBI.
Applicants must present a professional image during all phases of the GBI hiring process to include when interviewing either in-person or virtually.The attire and appearance of applicants interviewing must be what is generally accepted as both professional and appropriate for a business work environment.
Foreign Education:Applicants who have completed part or all of their education outside the U.S. must have their foreign education evaluated by an accredited organization to ensure that the foreign education is equivalent to education received in accredited educational institutions in the evaluation must be a course-by-course evaluation that includes each completed course/subject and the U.S. credit equivalent.Applicants must submit (2) copies of the credential evaluations to the address noted above by the deadline.For a listing of services that can perform this evaluation see the National Association of Credential Evaluation Services website at
The GBI is internationally accredited by the Commission on Accreditation for Law Enforcement Agencies (CALEA) and the National Association of Medical Examiners (NAME).
Due to budget constraints the GBI is unable to sponsor or take over sponsorship of an employment visa.
Please contact GBI Office of Human Resources at or if reasonable accommodation is needed in the application and/or interview process.

THE GBI IS AN EQUAL OPPORTUNITY EMPLOYER

Required Experience:

DescriptionREVISED & READVERTISED**Previous applicants are no longer under consideration and will need to re-apply**This is a sensitive government position.*********************************************************************Please review theGBI Employment Disqualifiersbefore applying for this posit...

Description

REVISED & READVERTISED

**Previous applicants are no longer under consideration and will need to re-apply**

This is a sensitive government position.

*********************************************************************

Job Duties

ESSENTIAL FUNCTIONS:

Support in the advancement and implementation of new approaches systems procedures and augmentations to improve Help Desk performance and to achieve optimum customer service standards.
Stay well-informed of evolving technologies in computing systems and changes to the GBI enterprise systems services infrastructure and processes.
Provide technical support on basic software and hardware issues.
Operating office equipment to include but not limited to computers copier fax machines scanners answering telephone and filing.
Perform day-to-day operational and customer service-related tasks of the Help Desk as appropriate.
This role requires rotating on-call work outside of the normal businesshours which includes nights and weekends.
Ability to lift up to 25 pounds.

PHYSICAL REQUIREMENTS:

The incumbent will occasionally be required to stand; walk; reach with hands and arms; stoop and kneel. This position requires the incumbent to be able to lift up to 25 pounds.

WORK ENVIRONMENT:

This position requires the incumbent to work in an office setting which includesshared office space with otheradministrative professionals.

NOTE: This position may require some travel and operating a state vehicle. A valid Georgia drivers license is required.

Qualifications

Proficient working knowledge of Windows 11 Operating System.
Experience in Microsoft Office Suite.
Experience in installing workstation hardware and/or other electronic devices.
Working experiencewith help desk software.

VACANCY OPEN TO ALL QUALIFIED APPLICANTS

Supplemental Information

The GBI reserves the right to close this job announcement once a qualified applicant pool has been identified.

Due to the volume of applications we receive we are unable to provide information on application status by phone or by e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Applicants who are not selected for an interview will not receive notification.
The GBI follows the Federal statute regarding illegal drug use and is a drug-free workplace. Although some states have legalized recreational drug use applicants who currently use illegal drugs or controlled substances will be subject to disqualification from employment with the GBI.
Applicants must present a professional image during all phases of the GBI hiring process to include when interviewing either in-person or virtually.The attire and appearance of applicants interviewing must be what is generally accepted as both professional and appropriate for a business work environment.
Foreign Education:Applicants who have completed part or all of their education outside the U.S. must have their foreign education evaluated by an accredited organization to ensure that the foreign education is equivalent to education received in accredited educational institutions in the evaluation must be a course-by-course evaluation that includes each completed course/subject and the U.S. credit equivalent.Applicants must submit (2) copies of the credential evaluations to the address noted above by the deadline.For a listing of services that can perform this evaluation see the National Association of Credential Evaluation Services website at
The GBI is internationally accredited by the Commission on Accreditation for Law Enforcement Agencies (CALEA) and the National Association of Medical Examiners (NAME).
Due to budget constraints the GBI is unable to sponsor or take over sponsorship of an employment visa.
Please contact GBI Office of Human Resources at or if reasonable accommodation is needed in the application and/or interview process.

THE GBI IS AN EQUAL OPPORTUNITY EMPLOYER

Required Experience: