Network Help Desk Support

Tri-Force Consulting Services, Inc.

Job Location:

New York City, NY - USA

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Name of position: Network Help Desk Support

Location: 540 Madison Avenue NY City

Note: this is a part time role

Overview

The Network Help Desk Support role is responsible for providing first-level technical assistance and troubleshooting for network-related issues. This position acts as the initial point of contact for users experiencing connectivity hardware software or security problems. The ideal candidate has strong communication skills a solid understanding of networking fundamentals and a customer-focused mindset.

Key Responsibilities

Provide first-line support for network issues via phone email chat or ticketing system.

Diagnose and resolve basic network problems including connectivity failures login issues and VPN troubleshooting.

Assist users with hardware and software configuration related to network access.

Monitor network alerts and escalate critical issues to Network Engineers or senior IT staff as necessary.

Document all support interactions troubleshooting steps and resolutions in the ticketing system.

Assist in maintaining network equipment inventories and updating documentation.

Ensure user problems are resolved promptly while meeting service-level agreements (SLAs).

Guide end-users on best practices for network security and proper usage.

Collaborate with IT teams to improve processes and preventive measures.

Required Skills & Qualifications

Associates degree in IT Computer Science or related field (or equivalent experience).

Basic understanding of networking concepts (TCP/IP DNS DHCP LAN/WAN VPN).

Experience with help desk ticketing systems (e.g. ServiceNow Jira Zendesk).

Strong problem-solving and communication skills.

Familiarity with Windows macOS and/or Linux environments.

Ability to multitask and work effectively under pressure.

Preferred Qualifications

CompTIA Network A or similar certifications.

Experience with routers firewalls switches or wireless access points.

Prior experience in IT support or customer service.

If you are: bright motivated skilled a difference-maker able to get things done work with minimum direction enthusiastic a thinker able to juggle and multi-task communicate effectively and lead then we would like to hear from you. We need exceptionally capable people for this role for our client so get back to us and tell us why

you think you are a fit.

About Us:

Since 2000 Tri-Force Consulting Services () has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing software development (web and mobile apps) systems integration data analytics system automation cybersecurity and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity increasing efficiencies through automation and lowering costs. Our clients benefit from our three distinguishing core values: integrity diligence and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nations fastest-growing companies.

Required Skills:

Minimum 2 years of experience working in a single point of contact help desk Experience using Jira Service Management Helpdesk application Experience using GroupLinks eHelpdesk platform Experience using Genesys Cloud contact center and customer experience platform Strong customer service skills; telephone etiquette Great team-oriented interpersonal skill Great organizational skills Excellent analytical and problem-solving skills Strong oral and written communications skills (technical and non-technical) Robust understanding of the ACD system and trouble ticket process

Required Education:

Bachelors degree in Computer Science Software Engineering Information Systems.

Name of position: Network Help Desk SupportLocation: 540 Madison Avenue NY CityNote: this is a part time role Overview The Network Help Desk Support role is responsible for providing first-level technical assistance and troubleshooting for network-related issues. This position acts as the initial po...