Patient Experience Representative
Patient Experience Representative
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USD 19 - 21
1 Vacancy
Job Description
Remote Patient Experience Representative
Location: Remote United States
Schedule: Full-time Weekends are required
Industry: Healthcare Patient Support Customer Service
Work from home
About myLaurel
At myLaurel were leading the movement to bring high-quality hospital-level acute care into the comfort of patients homes. Our innovative programsRecovery at Home Rapid Advanced Care and Acute Care at Homeserve frail elderly and complex patients while dramatically reducing hospital visits and improving outcomes.
Using a collaborative care model of telehealth physicians in-home paramedics and RN care managers we prevent unnecessary ER visits hospitalizations and readmissionswhile radically improving the patient and caregiver experience.
About the Role: Patient Experience Representative (Remote)
Were looking for empathetic energetic and customer-obsessed professionals to join our growing Patient Experience team. Youll serve as one of the first voices patients hear when engaging with myLaurelscheduling visits answering questions and providing compassionate support. Shifts can be anytime between 8 am to 8 pm EST (8 hour shift).
Youll handle both inbound and outbound calls helping patients understand the value of our care and scheduling critical health visits. Youll also assist with follow-ups pharmacy coordination and equipment needs. Your communication skills and attention to detail will play a direct role in helping patients access lifesaving carefrom the comfort of home.
What Youll Do
- Handle inbound and outbound calls with warmth clarity and professionalism
- Schedule health visits for eligible patients referred by our partners
- Explain care benefits to patients and overcome objections with empathy
- Follow up with reminder calls and after-care assistance (equipment pharmacy etc.)
- Accurately document patient info and feedback in our referral system
- Collaborate with a dynamic remote team to ensure seamless care delivery
What Were Looking For
- 12 months of call center or customer service experience
- Experience in healthcare soft sales or appointment setting is a plus
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Comfortable handling phone-based work in a fast-paced environment
- Strong data entry and multitasking skills
- Reliable internet: 20 Mbps download / 5 Mbps upload (check via )
- Quiet private home workspace with a door
- A passion for helping people and making a difference every day
Why Join myLaurel
- Work from home anywhere in the U.S.
- Be part of a mission-driven team making healthcare more humane and accessible
- Rapidly growing company with room for career advancement
- Supportive remote-first culture
Ready to be the reason a patient gets the care they needright at home Apply now and join us in reimagining the future of acute care.
Required Experience:
Manager
Employment Type
Full-Time
