icebreaker: Store Manager - TouchLab Queen West
icebreaker: Store Manager - TouchLab Queen West
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Job Description
Store Manager
As the Store Manager you will provide leadership direction and development to the store staff and successfully execute company strategies to ensure a consistent peak brand experience. Your primary responsibilities as the Store Manager are to determine and maintain optimal staffing levels recruit hire educate and motivate a team of brand advocates who in turn create a consistent best in class customer experience that aligns with our brands purpose and values. Additionally you are responsible for setting an example for customer engagement and selling for your team. You are responsible for maximizing store profitability by controlling expenses protecting company assets and by ensuring that store standards and processes for customer care merchandising operations sustainability and community participation are consistent and well executed.
Join the icebreaker Family
Founded in 1995 in New Zealand icebreaker is a pioneer of ethical and sustainable natural performance apparel. Now a part of the VF Corporation icebreaker continues to challenge the status quo while championing natural transparent and responsible ways to do business.
icebreaker looks to nature for the answers and for innovative ways to do more with less. Working with what nature provides and adapting as nature does icebreaker enables consumers to join a movement towards choosing natural and preserving our planet for generations to come. We are on a mission to be Plastic Free by 2023 and transition all our apparel to merino or plant-based fibers and we are 91% of the way there! To learn more about icebreaker click here.
Were a community of passionate authentic and adventurous achievers! Today were a global brand with a diverse team across the Globe. We strive to celebrate those differences and create an inclusive culture where all are welcome.
How You Will Make a Difference:
- Held accountable for achieving store sales goals and promoting productivity through measurement and monitoring of progress and results against key targets
- Promote excellence in customer service by modeling brand specific service standards monitoring and responding to customer feedback and ensuring the team is engaging with each customer to create an authentic brand experience.
- Responsible for managing store schedules loss prevention store audits expense control weekly reports and ensuring that company/store policies and procedures are followed.
- Supports store marketing events and grows relationships in the community to generate brand awareness drive traffic by seeking opportunities to engage with the customers and support/participate in community initiatives outside the four walls of the store.
- Provide coaching and training programs to the store team in customer service engagement brand identity product knowledge and operations while also providing real-time feedback that enables growth and success.
- Ensure visual merchandising standards are met by implementing floor-sets and merchandising directives.
- Maintain store inventory through proper shipping and receiving procedures.
- Select hire and develop a high performing team
- Build an active talent community and network
Responsible for development of staff:
- Actively communicate and maintain succession plans for staff
- Communicate and deliver rewards recognition annual performance appraisal process; as well as address performance issues and administer discipline when appropriate.
- Ensure compliance with company safety and adherence to policies and procedures standards and practices and company directives.
- Model behavior that respects the background experience and cultural differences of others while upholding the integrity and values of the VF Corporation and the brand.
- Promote an environment that encourages participation creativity and learning by sharing best practices and building on the ideas of others.
What You Bring
Required
- 3 years of multi-unit leadership or store management experience.
- People and performance management experience.
- Ability to work a flexible schedule to meet the needs of the business; will require weekends evenings and holidays.
- Demonstrated ability to meet and exceed sales and profit results.
- Proven ability to meet business goals by driving results through store team.
- Ability to plan and drive results while balancing shifting priorities.
- Excellent verbal and written communication skills.
- Ability to build lead and manage a high performing team.
- Excellent decision-making ability in a fast-paced environment.
- Able to meet performance expectations.
- Detail orientated and excellent organization skills.
- Proficient computer skills including word processing spreadsheets and software programs.
- Proven ability in leading the delivery of a high level of customer service in a retail environment.
Preferred
- High volume/high complexity retail experience .
- Associate degree (AA) or equivalent from two-year college or technical school Experience in a specialty retail environment outdoor apparel industry or experience with outdoor equipment sales.
Free to Be Inclusion & Diversity
As a purpose-led performance driven company we strive to foster a culture of belonging based on respect connection openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates allowing them to bring their authentic selves to work every day.
Whats In It for You
Were in the business of unleashing human potential driven by the ideas energy and commitment of our people. Thats why we offer comprehensive benefits that encourage mental physical and financial well-being for all VF associates. When it comes to benefits were the total package. Go to and click on Looking to Join VF to learn more.
Our Parent Company VF Corporation
VF is one of the worlds largest apparel footwear and accessories companies connecting people to the lifestyles activities and experiences they cherish through our family of iconic outdoor active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. Its the reason we come to work every day. Its a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals together. This is our calling. Learn more at .
We just have one question. Are you in
Hiring Range:
$66360.00 CAD - $82950.00 CAD annuallyIncentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan sales incentive orcommissionpotential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.
Benefits at VF Corporation: You can review a general overview of each benefit program offered including this years medical plan rates on and by clicking Looking to Join VF Detailed information on your benefits will be provided during the hiring process.
Please note our hiring ranges are determined and built from market pay data. Although all positions have a hiring range based upon market data this position has a minimum starting rate that is listed determining the specific compensation for this position we comply with all local state and federal laws.
At VF we value a diverse inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individuals race color sex gender identity gender expression religion age national origin or ancestry citizenship physical or mental disability medical condition family care status marital status domestic partner status sexual orientation genetic information military or veteran status or any other basis protected by federal state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability please contact us at . VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
Pursuant to all applicable local Fair Chance Ordinance requirements including but not limited to the San Francisco Fair Chance Ordinance VF will consider for employment qualified applicants with arrest and conviction records.
Required Experience:
Manager
Employment Type
Full-Time
