Sales Support Coordinator
Sales Support Coordinator
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Job Description
Are you a proactive problem-solver who thrives in a fast-paced collaborative environment
Do you love improving processes supporting high-performing teams and making a real impact If youre customer-obsessed highly organized and energized by change we want to hear from you.
Join our dynamic Sales Support & Training team as aSales Support Coordinator where youll play a key role in enabling the success of Manulife Banks national sales force. Youll be the go-to person for operational support process improvement and coordination across multiple stakeholders.
Position Responsibilities:
Champion Process Improvement:Identify inefficiencies and implement solutions that enhance workflows and service delivery.
Support Sales Excellence:Respond to inquiries from the Sales team with professionalism and accuracy ensuring smooth operations.
Technical troubleshooting: Coordinate with technical support teams to resolve issues logging tickets and gathering information as needed. Support new technology roll-outs and access provisioning.
Coordinate Onboarding & Transitions:Manage new hires terminations leaves and status changes with a customer-first mindset.
Event Support:Collaborate with senior leadership and the events team to coordinate logistics for national sales events.
Project Management:Keep initiatives on track using tools like databases checklists and trackers.
Issue Resolution:Proactively identify and resolve issues creating sustainable solutions to prevent recurrence.
Cross-functional Collaboration:Work closely with sales leadership subject matter experts and distribution partners (Financial Advisors and Brokers).
Required Qualifications:
Experience inSales Support Customer Experience or Administrative Coordination.
Exceptionalorganizational skillsand attention to detail.
Strongwritten and verbal communicationabilities.
Comfort withambiguity and shifting priorities.
A collaborative mindset and ability to build strong relationships across teams.
Agrowth mindsetyoure curious resilient and always learning.
Proficiency inMicrosoft 365; including experience withPower Automate and Power Apps.
Ability to work from ourWaterloo officeas needed and travel occasionally.
Preferred Qualifications:
Bilingualism (English and French) is an asset. If the successful candidate is in Qubec proficiency in both languages will be required to support clients from various provinces outside of Quebec.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
CAN Ontario - Full Time RemoteWorking Arrangement
Salary range is expected to be between
$50700.00 CAD - $84500.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
IC
Employment Type
Full-Time
