Education Program Manager-MSH
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Job Location:
New York City, NY - USA
Monthly Salary:
USD 62571 - 128544
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Program Manager (AHA Training Center) is responsible for overseeing the operations compliance and quality assurance of the Mount Sinai Health System American Heart Association (AHA) Training Center. This position ensures that all training activities align with AHA guidelines maintain accreditation standards and support the education and credentialing of healthcare professionals and the community in life support and resuscitation training programs.
Responsibilities
- Manage daily operations of the AHA Training Center including Heartsaver BLS ACLS and PALS courses.
- Ensure full compliance with AHA policies guidelines and Training Center Agreement requirements.
- Maintain records of instructors training sites course completions and quality assurance metrics.
- Oversee the onboarding monitoring and renewal of AHA instructors and affiliated training sites.
- Serve as primary liaison with the American Heart Association responding to audits updates and compliance issues.
- Implement and monitor a quality assurance plan including instructor evaluations and course audits.
- Develop and maintain course schedules training materials and supply inventories.
- Lead instructor development mentorship and professional growth initiatives.
- Manage the issuance of eCards and maintain secure documentation.
- Provide excellent customer service to instructors course participants and internal stakeholders.
- Analyze data and create reports to improve training outcomes and operational efficiency.
- Oversee the Resuscitation Quality Improvement program in collaboration with RQI Partners
- Collaborate with clinical educators to plan implement and evaluate a resuscitation quality improvement program focusing on in-situ simulation.
- Facilitate AHA courses as needed
- Liaison with the simulation training center as needed
Qualifications
Education Requirements
- Bachelors degree in Nursing Education Healthcare Administration or related field (or equivalent experience)
- At least 2 years of experience managing or coordinating healthcare education or training programs
- Strong understanding of AHA guidelines and instructor/TC processes
- Experience as a TC Coordinator or Faculty Member
- Knowledge of learning management systems and AHA eCard platforms
- Supervisory or leadership experience in an academic or clinical setting
- Licensing and Certification Requirements
- Name: Issuing Agency:
- Current AHA Instructor certification in BLS and ACLS or PALS
Computer Skills
MS Office Suite (please check one):(basic) (intermediate) (advanced)
Other:
General Skills and Competencies
- Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Decision Making - Identifying and understanding issues problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts constraints and probable consequences.
- Building a Successful Team- Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.
- Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures processes requirements or cultures.
- Building Trust - Interacting with others in a way that gives them confidence in ones intentions and those of the organization.
- Aligning Performance for Success - Focusing and guiding others in accomplishing work objectives.
- Customer Focus - Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers and own organizations needs.
- Driving for Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
- Coaching and Developing Others - Providing feedback instruction and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.
- Building Partnerships - Identifying opportunities and taking action to build strategic relationships between ones area and other areas teams departments units or organizations to help achieve business goals.
- Delegating Responsibility - Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organizations and individuals effectiveness.
- Gaining Commitment - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying ones own behavior to accommodate tasks situations and individuals involved.
- Stress Tolerance - Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
Compliance - Assures compliance with regulatory insurance and ethical standards regarding safety of patients employees and property.Identifies contingency plans for potential risks.
Level of Physical Activity Required:Light Moderate Heavy
Describe Work Environment
Office environment
Budgetary Responsibility
Budget Dollar Value $500000
Must Develop Budget(yes) (no) Must Reconcile Budget(yes) (no)
Supervisory Responsibility
Approximate # of Employees Supervised 3
Non-Bargaining Unit M6E - HSO American Heart Association Training Center - MSH Mount Sinai Hospital
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled ... View more
