Returns Processor- DFW
Share
Job Location:
Haltom, TX - USA
Hourly Salary:
$ 23 - 23
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the role
The Returns Processor 1 is responsible for efficiently managing product returns to ensure timely resolution and customer satisfaction. This role oversees the complete RMA (Return Merchandise Authorization) process including the creation of customer credits responding to return-related inquiries and generating essential reports to support operational goals. The position also includes maintaining a weekly call list to track and retrieve items in transit ensuring all returns are processed accurately and in alignment with company standards
What youll do
- Accurately process Return Merchandise Authorizations (RMAs) in a timely manner to ensure efficient handling of returned products.
- Create and issue customer credits in accordance with company policies and timelines.
- Monitor and respond promptly to assigned emails related to returns credits and related customer service matters.
- Prepare review and maintain daily reports to track progress toward established daily weekly and monthly objectives.
- Execute the weekly call list to follow up on and retrieve items currently in transit.
- Collaborate with internal teams to resolve return-related issues and ensure smooth workflow.
Qualifications
- High school diploma or equivalent; post-secondary education in business logistics or a related field preferred.
- 1 year of experience in returns processing order management customer service or related administrative work.
- Strong attention to detail with the ability to maintain accuracy under tight deadlines.
- Proficient in Microsoft Office Suite (Excel Outlook Word) and able to quickly learn internal systems.
- Effective written and verbal communication skills for customer and internal interactions.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Demonstrated problem-solving skills and ability to work independently as well as part of a team.
Physical Demands:
Sitting: 8-hour work shift
Reasonable Accommodation Statement
Consistent with the Americans with Disabilities Act (ADA) in the State of Texas it is the policy of Frank Kent Enterprises LTD to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy requests for reasonable accommodation apply to all aspects of employment including the application process. If reasonable accommodation is needed please contact Brandi Beall at
Work Environment & Schedule: Day Shift Full Time on-site
May occasionally require overtime
Classification: Non-Exempt
Salary/Hourly: Hourly
Department: Returns
Reports To: Inventory Manager
Salary Band: $23.00
Key Skills
- Loan Processing
- Typing
- Data Entry
- Customer Service
- Organizational skills
- Basic Math
- Computer Skills
- Fraud
- Microsoft Outlook
- 10 Key Calculator
- Fair Housing Regulations
- Food Processing
About Company
About Southwest Accessory Group Southwest Accessories Group is committed to being the premier supplier of accessories by serving our customers with precision, responsiveness, and integrity. We fulfill their needs in an accurate and seamless manner, grounded in a culture of excellence ... View more
