Field Operations Support Analyst
Field Operations Support Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
It is the spirit of Bayanihan that drives us to continue our legacyof excellence and commitment to care. As an organization we achieve our successes through good honest and persevering hard work - TOGETHER. It is in this way in which our company was built; we progressed as the countrys leading Pharmaceutical company not by sheer luck but by pure perseverance integrity and brotherhood. Grow with us and be a part of the Bayanihan spirit.
Role Overview:
- Identifies investigates and resolves user problems related to the proprietary application set by the company
- Handles field support calls chat email and/or other communication from users with inquiries regarding coverage application connectivity and data concerns.
- Guides users through diagnostic and troubleshooting processes which may include use of diagnostic tools and software and/or following verbal instructions.
- Resolves technical issues in a timely manner using available resources within the company
- Prepares and generates regular and special coverage reports for use of top management portfolio development and marketing divisions.
- Performs data management: filtering data scrubbing and merging using Microsoft SQL
- Identifies analyzesand interprets data to support the business directions of the customer
- Assists in systems implementation/integration
Required Qualifications:
- Graduate of Bachelors degree in Information Technology Computer Science or other related fields
- With at least six (6) months to one (1) year relevant work experience
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills
- Strong technical skills: SQL Data and Analytics Microsoft Office
- Strong analytical skills with the ability to collect organize analyze and disseminate significant amounts of information with attention to detail and accuracy
- Comprehensive knowledge of analyzing large datasets
- Can work under minimal supervision
We are committed to providing our employees with the best possible experience. As a LEARNING ORGANIZATION we are eager to support your development and create the most fitting career path for you. As DESIGNERS AND DRIVERS OF INNOVATION we are keen to provide you with opportunities to positively transform processes that will intensify business growth. As a NURTURING FAMILY we are passionate about conducting programs that can promote your wellness and help you be the best that you can be. As BELIEVERS OF OUR PURPOSE we are and we will always remain earnest in giving meaningful tasks that will keep you delighted and fulfilled - at work and beyond.
Required Experience:
IC
Employment Type
Intern
