Customer Service Representative -
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Job Location:
National Capital Region - Philippines
Monthly Salary:
$ 900 - 1000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position : Customer Service Representative
Work Hours (Client) : Pacific Time hours with the flexibility to start your day anytime between 810 AM.
Pay Range : $900 - $1000 USD/month(varies based on skill set and experience level)
Location of Search : Philippines South Africa
Work Location : REMOTE
Type of Contract : Independent Contractor
Company/Client Overview:
Migration Software Services
Duties and Responsibilities:
Were looking for a Customer Service Representative who is both customer-friendly and technically this role youll act as a bridge between customers and our technical teamtranslating technical language into plain easy-to-understand explanations.
Most support will be through chat and email (95%) with occasional calls or screen shares when needed. The ideal candidate is proactive in troubleshooting tries to resolve issues before escalating and knows how to balance technical accuracy with customer-friendly communication.
- Provide timely professional support via chat and email with occasional calls (small percentage).
- Troubleshoot customer issues and attempt resolution before escalating.
- Translate technical jargon into simple customer-friendly language.
- Escalate to the technical team only when necessary with clear context.
- Use Intercom for customer support Notion for internal documentation and an in-house CRM system.
- Identify recurring issues contribute to knowledge base content and improve customer experience.
Minimum Requirements:
Language requirement: Excellent English Communication Skills
Education: Bachelors Degree (ideally)
Experience: 3 years of related experience
- Proven customer-facing support experience with strong problem-solving skills.
- Technical support background: comfortable with troubleshooting and first-level resolution not just ticket handoff.
- Experience using CRM or helpdesk tools (Zendesk Intercom) non-negotiable
- HubSpot Salesforce Pipedrive experience required
- Strong written and spoken English with the ability to explain solutions in clear simple terms. (minimal accent is fineclarity matters most.)
- Comfortable with technical language while knowing how to translate it for non-technical users.
- Proactive resourceful and capable of independent work within a distributed team.
- Learns processes quickly without requiring step-by-step written documentation demonstrating adaptability and resourcefulness.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
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