Service Debrief Administrator II
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Job Location:
Mandaluyong - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
JoinaHigh-PerformanceCultureThatDrivesInnovationandExcellence
AtVertivwedontjusthiretalent - criticaldigital infrastructurewearescalinguptomeetthedemandsofAIdatacentersandnext-gentechnologyandweneedboldhigh-performingindividualslikeYOUtotakeustothenext level.
WhyVertiv
- High-PerformanceCulture:Weempoweryoutothinkbigexecutewith excellenceanddeliverimpact.Ourperformance-drivenmindsetrewardsthose whochallengethestatusquo50CEOAwardsaregivenannuallytorecognize toptalentmoving the needleforward.
- LeadershipWithoutLimits:LeadershipatVertivgoesbeyondjusttitlesitsaboutaccountabilitytrustandownership. Ourleadersengageanddrivewithcollaborationinnovationandcustomer-centricthinkingsettingthefoundationfor anaction-focused culture.
- Limitless Growth & Learning:We believe in continuous development. Whether throughrotational programs or high-impact projects youll have the opportunity toexpand your expertise and grow your career.
- APlaceforEveryone:OurcommitmenttoInclusionensuresthatallemployees uniquestrengthsandperspectivesarevalued.Yourvoicemattersyourgrowthis prioritized and your success is celebrated.
JOB SUMMARY:
This positions objective is to ensure timely process review audit and invoicing of all service request tickets. Preparing creating and coordinating Time and Material quotes reviewing of Site contract activity monitor team and training associates while maintaining a good communicative relationship with the Customer Engineers District Managers Coordinators end user customers and internal customers. Amounts of tickets invoiced will determine monthly revenue of Vertiv Services.
JOB RESPONSIBILITIES:
T&M Quote Management:
- Prepare create and coordinate Time & Material (T&M) quotes requested by Customer Engineers Customer Relationship Managers District Managers and customers ensuring timely and accurate submission.
- Maintain complete and accurate T&M Quote documents and Service Authorization Forms in SharePoint ensuring proper version control and documentation hygiene.
- Follow up on pending T&M quotes with customers to drive conversion and ensure service execution.
Service Request & Billing Execution:
- Create service requests/tickets from approved quotes ensuring all billing instructions scopes of work and customer details are captured accurately.
- Notify District Managers and District Operations Coordinators upon ticket creation and ensure alignment on service execution requirements.
- Monitor the progress of quoted service tickets by coordinating with District Operations Coordinators and technicians for job status and completion updates.
- Perform detailed review and billing of completed service requests ensuring accuracy in labor travel time materials used and service outcomes.
- Audit service performed by technicians to determine billability (billable contract-covered warranty or no-charge) and ensure proper documentation.
Revenue & Cost Accuracy:
- Validate and analyze revenue and cost recognition for quoted vs. actual services ensuring correct timestamps labor allocation travel charges material cost usage and adjustments when needed.
- Identify discrepancies and proactively correct cost or revenue allocations to maintain financial accuracy.
Data Management:
- Manage and update Install Base data including Instance Numbers Site Numbers and Account Numbers ensuring data consistency and accuracy across systems.
- Apply strong understanding of how Install Base data flows into downstream processes (SR creation billing and revenue recognition) and address issues proactively.
- Create and update billing details of the customer.
JOB QUALIFICATIONS:
- Graduate of any Management or Business course or any other courses related to the field.
- Graduate of any Management or Business course or any other relevant field.
- Knowledgeable of basic Accounts Payable and Accounts Receivable process.
- Review and processing of PO and quotations.
- Working knowledge of Microsoft office applications such as Word Excel Power Point Access Database
- Excellent phone and interpersonal skills
- Well-developed organizational skills ability to handle multiple task and attention to details.
- Ability to work with minimum supervision
- Customer resolution skills
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. . Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
- Transparent and Open Communication
Required Experience:
Unclear Seniority
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
