Customer Support Specialist II (Pickleball Account)

Role Details

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

Crescendo is seeking a highly customer-centric and detail-oriented Customer Support Specialist II to support one of our lifestyle and sports-focused partner programs within the pickleball space. This role is designed for experienced customer support professionals who excel in delivering premium white-glove service to a discerning customer base including VIP and high-profile clients across international regions.

You will be responsible for providing seamless high-touch support experiences ensuring every customer interaction reflects professionalism empathy and efficiency. This role requires strong communication skills emotional intelligence and the ability to handle sensitive or urgent situations with calm and precision.

What Youll Do:

• Deliver exceptional white-glove customer support to a premium customer base including VIP and high-profile clients located in Hong Kong and other regions.
• Provide personalized high-touch assistance that prioritizes relationship-building and customer loyalty.
• Handle customer inquiries across multiple channels such as email chat and potentially voice ensuring timely and accurate resolutions.
• Manage sensitive and urgent situations with professionalism composure and strong problem-solving skills.
• Ensure a smooth and elevated customer experience aligned with luxury service expectations.
• Build rapport while maintaining respectful clear and culturally aware communication with customers across time zones.
• Act as a trusted support partner for recurring customers who value consistency and familiarity.
• Maintain accurate documentation and follow-up on all customer interactions.
• Collaborate with internal teams to escalate and resolve complex concerns efficiently.
• Identify opportunities to enhance processes and improve the overall customer experience.
  

What We Expect From You:

• Previous customer support experience is required especially in environments dealing with VIP premium or high-profile customers.
• Proven ability to provide a personal high-touch white-glove style of service.
• Experience handling urgent sensitive or high-pressure customer situations while remaining calm and organized.
• Strong verbal and written communication skills with the ability to engage clearly and respectfully with customers from diverse regions and cultures.
• Comfortable supporting customers across different time zones particularly those based in Hong Kong.
• High emotional intelligence patience and customer empathy.
• Strong attention to detail and organizational skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Proficient in customer support tools and CRM platforms.
  

Nice to Have:

• Experience in sports lifestyle or premium brand customer support environments.
• Prior exposure to luxury or concierge-style customer service.
• Familiarity with ticketing systems and omnichannel support platforms.
  

What Youll Get In Return:

• Competitive compensation and benefits
• Flexible work arrangements
• Opportunities for professional growth and career development
• Inclusive supportive culture built on empathy and respect
• A chance to collaborate with global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

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