Client Services Representative
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
Abbott Rapid Diagnostics is part of Abbotts Diagnostics family of businesses bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
The position of Client Services Representative is within Escreen located in the Philippines. The role is responsible in shaping Aleres image with its customers vendors and business partners. A Client Services Representative handles inbound customer service and supply order calls as well as responds to customer emails.
RESPONSIBILITIES:
Demonstrated outstanding service orientation with clear verbal and written communications
Willingness to answer phones research questions and document all customer interactions
Flexibility to operate in several systems or platforms and balance tasks throughout the work day
Ability to multitask in handling customers on various reporting platforms and email queues
Fostering a customer service culture that strives for 100% customer satisfaction
Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA)
Other duties as assigned.
BASIC QUALIFICATIONS EDUCATION:
Completed at least 2 years in College or with an Associate or Bachelors Degree
Excellent oral and written communication skills
PREFERRED QUALIFICATIONS:
Basic Excel Word and Outlook experience required
Strong Computer/Software Skills
Detail-oriented
Must be flexible to work on a night shift (between 6pm to 10am) Philippine Standard Time.
Must be amenable to work on Overtime or during Rest Days when business requests for additional (paid) hours
Must have strong oral and written communication skills.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
TOX ARDx Toxicology
LOCATION:
Philippines > Taguig City : Five/Neo Building
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
