Project Based Customer Support Specialist II (CA)

Role Details

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.

Join us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

Step into a role built for the future of customer experience through our AI-Enhanced CX track. As a Customer Support Specialist II youll support customers across multiple channelsturning every interaction into a chance to build confidence sharpen your judgment and grow into a professional who thrives in an AI-first world.

Your journey begins with Crescendo Academy where youll learn to work alongside intelligent tools and develop next-gen skills that set your career apart: AI fluency data awareness faster decision-making and elevated communication.

After completing your Crescendo Academy training youll be deployed to internal clients or partner accounts with active openings. Final placement will be determined by business needs role alignment and your performance during the program.

Build a career path that keeps you ahead of the curve with Crescendo.

What Youll Do:

• Participate in Crescendo Academy: our AI-enhanced CX track built to elevate your capabilities
• Engage in blended learning and simulation-based practice to sharpen future-ready CX skills
• Deliver personable positive customersupport across chat email and phone
• Troubleshoot customer issues with clarity care and sound judgment
• Use AI tools as your co-pilot to provide solutions route workflows and improve consistency
• Identify recurring issues and provide insights for process & automation improvements
• Apply critical thinking to support both customers and AI-driven systems
• Build trust and meaningful connections with every customer interaction
  

What We Expect From You:

• Excellent English communication skills (C1 to C2 Level on the CEFR scale)
• At least 1 year experience in a BPO CX or customer service role
• Strong analytical thinking and problem-solving abilities
• Confidence in navigating new tools tech and evolving processes
• Eagerness to learn how AI enhances customer operations
• Thrives in a dynamic fast-paced environment
  

What Youll Get In Return:

• Hands-on experience with next-generation AI and CX tools
• A fast track into Crescendo partner teams supporting global brands
• Mentorship and feedback from expert facilitators
• Access to continuous growth opportunities after placement
• Hybrid working arrangements
• Competitive base salary

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

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To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.