Helpdesk Coordinator
Helpdesk Coordinator
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Job Description
Job Description
Helpdesk Coordinator/Maintenance Coordinator
St Albans - AL1
Permanent Full Time
Salary to 28000 Plus Package
We are working with a national facilities management contractor who have an excellent industry reputation look after their staff well and have very established and stable contracts nationally.
Due to continued expansion we are currently looking to recruit a helpdesk/maintenance coordinator to join the team.
Role:
- First point of contact for incoming telephone calls and services requests received by telephone and email.
- Working with a live reporting system ensuring all assigned jobs are started and completed within the contract SLA
- Sort and dispatch calls to engineers or sub-contractors based on the correct skills set geographical location and service delivery arrangements
- Prioritise urgent jobs and plan and dispatch operative/sub-contract support to address urgent demand.
- Attend training and Health and Safety courses from time to time as directed by the Contracts Manager
Person:
- You will ideally have a proven track record in Facilities Management within an administration/helpdesk role and a strong CAFM system knowledge
- GCSEs or equivalent Grade C in English and Maths
- Good planning and organisation skills and the ability to prioritise own workload efficiently
- Understanding of FM business or the willingness to learn
- Excellent telephone manner
- Strong communication skills
- Working knowledge of MS Office including Excel and Outlook
Package:
- Base salary to 28000
- Monday - Friday - 8:30am - 5:30pm
- 20 days annual leave plus bank holidays
- Pension
- Genuine progression in a friendly and growing business.
Required Experience:
IC
Employment Type
Full-Time
