IT Helpdesk

ScalableOS

Job Location:

National Capital Region - Philippines

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

SUMMARY

The IT Helpdesk is responsible for installing maintaining testing and repairing systems and networks. They utilize their technical knowledge to support IT initiatives and provide first-level technical information systems support.

JOB RESPONSIBILITIES

Provide technically accurate and user-friendly solutions to basic end-user requests ensuring efficient and effective resolution.
Manage and support Active Directory (AD) tasks including user management permissions and group policies.
Address and resolve email-related issues ensuring seamless communication for end users.
Offer application support assisting users with software-related challenges and ensuring proper functionality.
Handle new user creation processes ensuring timely account setup and proper configuration.
Manage user offboarding requests including account deactivation and data transfer as needed.
Build and set up workstations and laptops ensuring that devices are configured according to company standards.
Diagnose and troubleshoot technical issues across various platforms providing effective solutions to restore functionality.
Meet or exceed daily utilization goals maintaining high productivity levels.
Ensure high user satisfaction by delivering prompt professional and effective support.
Stay informed about the latest technology trends tools and best practices to continuously improve service delivery.
Occasionally travel onsite to perform tasks that cannot be completed remotely ensuring that all user needs are met.
Performs other duties as assigned to support the overall objectives of the department and organization.

QUALIFICATIONS

Minimum 2 years of experience in a technical support role providing hands-on support for end-users and troubleshooting a variety of IT issues.
Experience in BPO Shared service IT services industry Managed Services Provider (MSP) or multi-client environment.
Tech savvy with working knowledge of office automation products databases and remote control
Good understanding of computer systems mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skills.

JOB REQUIREMENTS

Should be willing to accept a long-term work-from-home arrangement.
Should be amenable to work on shifting schedule.

This is a remote position. SUMMARY The IT Helpdesk is responsible for installing maintaining testing and repairing systems and networks. They utilize their technical knowledge to support IT initiatives and provide first-level technical information systems support. JOB RESPONSIBILITIES P...

This is a remote position.

SUMMARY

JOB RESPONSIBILITIES

Provide technically accurate and user-friendly solutions to basic end-user requests ensuring efficient and effective resolution.
Manage and support Active Directory (AD) tasks including user management permissions and group policies.
Address and resolve email-related issues ensuring seamless communication for end users.
Offer application support assisting users with software-related challenges and ensuring proper functionality.
Handle new user creation processes ensuring timely account setup and proper configuration.
Manage user offboarding requests including account deactivation and data transfer as needed.
Build and set up workstations and laptops ensuring that devices are configured according to company standards.
Diagnose and troubleshoot technical issues across various platforms providing effective solutions to restore functionality.
Meet or exceed daily utilization goals maintaining high productivity levels.
Ensure high user satisfaction by delivering prompt professional and effective support.
Stay informed about the latest technology trends tools and best practices to continuously improve service delivery.
Occasionally travel onsite to perform tasks that cannot be completed remotely ensuring that all user needs are met.
Performs other duties as assigned to support the overall objectives of the department and organization.

QUALIFICATIONS

Minimum 2 years of experience in a technical support role providing hands-on support for end-users and troubleshooting a variety of IT issues.
Experience in BPO Shared service IT services industry Managed Services Provider (MSP) or multi-client environment.
Tech savvy with working knowledge of office automation products databases and remote control
Good understanding of computer systems mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skills.