IT Helpdesk
IT Helpdesk
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
- Provide technically accurate and user-friendly solutions to basic end-user requests ensuring efficient and effective resolution.
- Manage and support Active Directory (AD) tasks including user management permissions and group policies.
- Address and resolve email-related issues ensuring seamless communication for end users.
- Offer application support assisting users with software-related challenges and ensuring proper functionality.
- Handle new user creation processes ensuring timely account setup and proper configuration.
- Manage user offboarding requests including account deactivation and data transfer as needed.
- Build and set up workstations and laptops ensuring that devices are configured according to company standards.
- Diagnose and troubleshoot technical issues across various platforms providing effective solutions to restore functionality.
- Meet or exceed daily utilization goals maintaining high productivity levels.
- Ensure high user satisfaction by delivering prompt professional and effective support.
- Stay informed about the latest technology trends tools and best practices to continuously improve service delivery.
- Occasionally travel onsite to perform tasks that cannot be completed remotely ensuring that all user needs are met.
- Performs other duties as assigned to support the overall objectives of the department and organization.
- Minimum 2 years of experience in a technical support role providing hands-on support for end-users and troubleshooting a variety of IT issues.
- Experience in BPO Shared service IT services industry Managed Services Provider (MSP) or multi-client environment.
- Tech savvy with working knowledge of office automation products databases and remote control
- Good understanding of computer systems mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills.
- Should be willing to accept a long-term work-from-home arrangement.
- Should be amenable to work on shifting schedule.
Employment Type
Full Time
