Senior Manager Customer Strategy
Senior Manager Customer Strategy
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Job Description
- Shape the future of customer experience across Qantas Group by leading highimpact strategic projects that influence decisions at the highest level.
- Work on complex enterprisewide challengesfrom analysing industry trends to designing strategies that deliver both customer value and commercial success.
- Permanent role based at our Mascot Campus
Weve always been pioneers and were proud to see that spirit in our people today. Our resilience has helped us through good and tough times and it still drives us to keep pushing the challenging expectations today.
We are looking for a Senior Manager Customer Strategy to lead highimpact crossfunctional projects that shape the future customer this role you will drive complex datarich analysis of business and industry performance and translate insights into clear actionable recommendations for Group Customer and the Chief Customer Officer. Youll craft strategies that transform the endtoend customer journeypinpointing pain points elevating moments that matter and unlocking commercial valuebalancing customer advocacy with rigorous commercial outcomes.
Youll have
- 710 years of professional experience including at least 23 years in a toptier or secondtier external strategy consulting firm
- Bachelors degree required; Masters or MBA highly regarded
- Proven experience in management or strategy consulting with a strong track record of delivering impactful outcomes
- Exceptional strategic development financial analysis communication and project management skills
- Ability to quickly identify key issues structure project plans and develop strategic options with confidence
- Proven ability to manage and influence a diverse range of stakeholders across all levels driving alignment and collaboration in complex cross-functional environments
- Deep understanding of strategic evaluation and financial modeling techniques
- Demonstrated experience leading strategy projects and managing crossfunctional or virtual teams
- Background in a customerfocused organisation with experience translating insights into customercentric strategies
Why Qantas
Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships.
- Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. If you have any support or access requirements we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story get in touch today.
Applications close Sunday 12th October
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
