Community Engagement Manager

Lagos - Nigeria

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position Summary

The Community Engagement Manager will design and lead Gamma Mobility s rider engagement strategy ensuring vibrant connected communities that foster loyalty referrals and brand advocacy. You will manage a team of engagement officers oversee engagement programs across multiple territories and serve as the bridge between riders and internal teams. This role requires a strong strategist with a proven track record in community building customer experience and stakeholder management.

Roles and Responsibilities

Develop and implement Gamma Mobility s community engagement strategy aligned with company objectives for customer retention and growth.
Lead coach and manage Community Engagement Officers across multiple locations ensuring effective execution of local programs.
Oversee planning and delivery of rider-focused events (town halls loyalty meetups CSR programs empowerment workshops) across regions.
Build and scale community referral programs advocacy initiatives and ambassador networks to drive customer acquisition and retention.
Analyze and report on engagement metrics (NPS CSAT referrals churn trends participation rates) providing actionable insights to leadership.
Collaborate with Marketing to amplify rider stories successes and testimonials across digital platforms.
Establish and manage strategic partnerships with unions cooperatives training institutes and other organizations to expand value for riders.
Prepare quarterly Community Impact reports to track progress against KPIs and inform business decisions.
Represent Gamma Mobility in external forums industry events and community platforms as needed.

Requirements

Bachelor s degree in Communications Marketing Social Sciences Business Administration or a related field (Master s degree is a plus).
5 7 years of experience in community engagement customer success or stakeholder management with at least 2 years in a supervisory/managerial capacity.
Demonstrated success in building and scaling community programs in fintech logistics or mobility sectors.
Strong leadership skills with experience managing field-based teams across multiple locations.
Excellent communication facilitation and conflict-resolution skills.
Data-driven mindset with the ability to analyze engagement metrics and translate them into actionable strategies.
Proficiency in Google Workspace (Sheets Forms Slides) CRM tools (Freshdesk Zoho HubSpot) and digital community management tools.
Fluent in English; knowledge of major Nigerian languages is an advantage.
Highly adaptable self-starter and willing to travel extensively.

Benefits

Shape and lead the rider community strategy of a fast-growing mobility-fintech in Africa.
Work at the intersection of technology mobility and financial inclusion directly impacting thousands of gig workers.
Lead and mentor a dynamic team of officers while driving measurable business outcomes.
Enjoy a competitive salary health benefits and career growth opportunities in a high-impact role.
Be part of a diverse mission-driven and innovative company that values people and progress.

Position SummaryThe Community Engagement Manager will design and lead Gamma Mobility s rider engagement strategy ensuring vibrant connected communities that foster loyalty referrals and brand advocacy. You will manage a team of engagement officers oversee engagement programs across multiple territ...

Position Summary

Roles and Responsibilities

Develop and implement Gamma Mobility s community engagement strategy aligned with company objectives for customer retention and growth.
Lead coach and manage Community Engagement Officers across multiple locations ensuring effective execution of local programs.
Oversee planning and delivery of rider-focused events (town halls loyalty meetups CSR programs empowerment workshops) across regions.
Build and scale community referral programs advocacy initiatives and ambassador networks to drive customer acquisition and retention.
Analyze and report on engagement metrics (NPS CSAT referrals churn trends participation rates) providing actionable insights to leadership.
Collaborate with Marketing to amplify rider stories successes and testimonials across digital platforms.
Establish and manage strategic partnerships with unions cooperatives training institutes and other organizations to expand value for riders.
Prepare quarterly Community Impact reports to track progress against KPIs and inform business decisions.
Represent Gamma Mobility in external forums industry events and community platforms as needed.

Requirements

Bachelor s degree in Communications Marketing Social Sciences Business Administration or a related field (Master s degree is a plus).
5 7 years of experience in community engagement customer success or stakeholder management with at least 2 years in a supervisory/managerial capacity.
Demonstrated success in building and scaling community programs in fintech logistics or mobility sectors.
Strong leadership skills with experience managing field-based teams across multiple locations.
Excellent communication facilitation and conflict-resolution skills.
Data-driven mindset with the ability to analyze engagement metrics and translate them into actionable strategies.
Proficiency in Google Workspace (Sheets Forms Slides) CRM tools (Freshdesk Zoho HubSpot) and digital community management tools.
Fluent in English; knowledge of major Nigerian languages is an advantage.
Highly adaptable self-starter and willing to travel extensively.

Benefits

Shape and lead the rider community strategy of a fast-growing mobility-fintech in Africa.
Work at the intersection of technology mobility and financial inclusion directly impacting thousands of gig workers.
Lead and mentor a dynamic team of officers while driving measurable business outcomes.
Enjoy a competitive salary health benefits and career growth opportunities in a high-impact role.
Be part of a diverse mission-driven and innovative company that values people and progress.