ICT Officer

MAIN PURPOSE

The ICT Officer will be responsible for supporting the management security and maintenance of ICT systems networks and infrastructure while providing day-to-day support to ensure reliable secure and efficient organizational operations.

KEY RESPONSIBILITIES

ICT Support and Administration

• Provide ICT technical support to users escalating complex issues as needed.
• Assist in ICT needs assessment asset management and basic reporting.
• Support the implementation of ICT policies procedures and standards.
• Maintain documentation of ICT systems and user guidelines.

Network and Infrastructure

• Assist in configuring maintaining and troubleshooting servers storage and operating systems (Windows and Unix).
• Support network devices (routers switches firewalls) including setup monitoring and troubleshooting.
• Perform basic administration of identity and access management user accounts and permissions.
• Provide technical administration and user support for email systems Office 365 services and collaboration platforms such as Teams and OneDrive.

System and Information Security

• Monitor and analyze system alerts logs and potential security incidents escalating issues when necessary.
• Implement and monitor endpoint protection (antivirus anti-malware endpoint detection and response tools).
• Support patch management updates and security configurations across systems and devices.
• Assist with vulnerability scans penetration testing and remediation activities.
• Support data protection measures including encryption secure transmission and access controls.
• Assist in responding to cybersecurity incidents ensuring proper documentation and compliance with ICT security standards.

Business Continuity

• Support routine backups and assist in recovery processes when required.
• Maintain inventory of ICT hardware software and licenses.

Technical Support

• Provide user support through systematic troubleshooting and alternative solutions.
• Train and guide staff on ICT best practices and system use.
• Support end users during system rollouts or upgrades.

Other Tasks

• Provide input in procurement of ICT and security-related equipment/software.
• Carry out any other ICT-related duties assigned.

Qualifications :

Education and Knowledge

• Bachelors degree in Information Technology Computer Science Information Systems or a related field
• Networking certification Cisco Certified Network Associate (CCNA)
• ICT Security certification CompTIA Security CCNA Security or Microsoft Certified Security
• ITIL Foundation certification is an added advantage.

Experience

• Minimum of five (5) years of experience in ICT systems networks and security administration
• Hands-on experience with LAN/WAN firewalls and endpoint protection
• Exposure to cloud platforms (Microsoft 365 Azure or similar)
• Experience supporting security audits or compliance requirements is an advantage

Skills and Competencies

• Strong technical knowledge of ICT and security systems
• Good troubleshooting problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a team and collaborate across functions
• High levels of integrity confidentiality and attention to detail

Additional Information :

Please include a cover letter that highlights why you believe you are an ideal candidate for this role along with your CV showcasing your relevant skills and experience. The application deadline is October 05 2025.

*Qualified female applicants are highly encouraged to apply.*

Amref Health Africa does not require applicants to pay any money at whatever stage of the recruitment and selection process and has not retained any agent in connection with recruitment. Although Amref may use different job boards from time to time to further spread its reach for applicants all open vacancies are published on our website under the Vacancies page and on our official social media pages. Kindly also note that official emails from Amref Health Africa will arrive from an @ address.

Amref Health Africa is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff to share this commitment. Amref Health Africa is is dedicated to diversity and is an equal-opportunity employer with a non-smoking environment policy.

Remote Work :

No

Employment Type :

Full-time