Visa Liaison Officer

Department:Tours

Reporting To:Tours Manager

Purpose of the Role

The officer serves as the key link between the clientembassies consulates and immigration authorities protecting the agencys reputation while driving client satisfaction repeat business and revenue growth.

Key Responsibilities

• Receive review and verify all client visa documentation for accuracy and completeness
  
• Advise clients on visa requirements eligibility processing timelines and documentation
  
• Prepare compile and submit visa applications to embassies consulates and online portals
  
• Track application status and proactively update clients on progress
  
• Coordinate appointments biometrics interviews and document collection
  
• Maintain embassy and consular relationships for efficient processing
  
• Identify and mitigate risks that could lead to visa refusal
  
• Maintain accurate records and ensure confidentiality of client data
  
• Handle appeals reapplications and complex visa cases
  
• Provide visa-related training and updates to sales and operations teams
  
• Keep up to date with immigration law changes and embassy policies
  

Requirements

Academic Qualifications and Experience Required

• Diploma or Degree in Tourism Travel International Relations Business or related field
  
• Minimum 3 years experience in visa processing or travel operations
  
• Proven understanding of embassy visa procedures
  
• Experience handling multiple visa categories (tourist business transit)
  

Skills and Competencies Required

1. Client Relationship & Service Skills

• Strong customer service orientation with attention to client needs and preferences.
  
• Ability to respond promptly and professionally to client inquiries.
  
• Skills in building rapport with clients and embassies to support long-term relationships.
  
• High confidentiality when handling customer documents and information
  

2. Communication & Interpersonal Skills

• Good verbal and written communication skills.
  
• Ability to work collaboratively with senior consultants operations and other teams.
  
• Competence in conveying information clearly and following instructions accurately.
  

3. Organizational & Operational Competencies

• Strong attention to detail and excellent document verification to avoid errors.
  
• Good time management and multitasking skills to handle several client requests simultaneously.
  
• Ability to identify issues early and escalate appropriately.
  

4. Digital & Administrative Skills

• Competency in MS Office (Word Excel PowerPoint) for reporting and communication.
  
• Basic proficiency in CRM systems email communication and online research.
  

5. Personal Attributes

• Professional and client-focused demeanor.
  
• Proactive mindset and eagerness to take initiative.
  
• Reliability integrity and a team-oriented attitude.