Security Systems Technical Support Specialist

Lake Zurich, IL - USA

Monthly Salary: 56000 - 66000

Experience Required: 1-3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Ready to hang up your boots and step into a career with more stability and long-term growth If youre looking to transition out of the field and into an office environment where your hands-on experience is valued we re looking for professionals like you. Join a team that understands the demands of fieldwork and offers you the opportunity to apply your knowledge in a comfortable climate-controlled setting with regular hours career advancement and the chance to enjoy your evenings finally and weekends. Its time to bring your experience indoors and grow with a company that s built for your future.

Job Title: Technical Support Specialist Level II

Location: Lake Zurich IL

Reports to: General Manager

Active Alarm Company is seeking a Technical Support Specialist to join our team! Our company is a leading provider of security fire CCTV and access control systems in Chicagoland that values our customers and employees equally. This is a great opportunity to join an established company based in Lake Zurich that has enjoyed over 55 years of continuous growth. Applicants should be highly motivated and reliable problem-solvers willing to learn and work in a fast-paced and upbeat environment.

Responsibilities

Assist out of state vendor technicians to troubleshoot systems with emphasis on proper wiring hook up of devices tie into our company platforms then test all devices once installed.
Assist co-workers and customers that request help with programming or troubleshooting of our security fire card access and video systems and software/apps
Pre-configure and upgrade control panels and NVRs for installation
Install configure and upgrade security access and CCTV software and apps such as Win-Pak Compass HDCS Maxpro Cloud and Pro-Watch
Configure program maintain and troubleshoot wired and wireless network equipment
Maintain and administer customer databases as needed
Communicate professionally with customers and co-workers to solve problems while providing customer satisfaction first
Document technical fixes thoroughly to make the customer support team more effective and efficient
Work proactively to identify systematic technical issues and raise suggestions to eliminate them
Pursing greater knowledge via scheduled and self-study training new software tools
Perform additional duties in a timely manner as assigned by the manager

Requirements

Qualifications

High School diploma or GED
1 years of Technical Support experience
3-4 years of Installation experience more years a plus
40 wpm typing with proficiency in Microsoft Word Office Excel and other office-related software
Proven background in troubleshooting and technology supports demonstrating the growth of technology skills and adaptability to new technology
Working knowledge of circuit boards processors chips electronic equipment and computer hardware and software including applications and programming.
Proven organizational time management and communication skills in difficult scenarios
Excellent references both personal and professional
Willing to be on-call for technical support for major clients
Strong results in the Technical Support and Basic Computer Skills assessments
Valid state driver s license
PERC card or ability to obtain one (must undergo and pass state and federal background checks and fingerprinting with a clean record)
Able to travel between multiple locations in the Chicagoland area if needed

Benefits

Benefits

Paid vacation holiday and sick days
Employer retirement account with employer matching
Medical Vision & Dental Insurance
Short Term Disability
Life Insurance
Company issued laptops and cell phones for work use

Job Type: Full-time

Qualifications High School diploma or GED 1+ years of Technical Support experience 3-4 years of Installation experience more years, a plus 40+ wpm typing with proficiency in Microsoft Word, Office, Excel, and other office-related software Proven background in troubleshooting and technology supports demonstrating the growth of technology skills and adaptability to new technology Working knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Proven organizational, time management, and communication skills in difficult scenarios Excellent references, both personal and professional Willing to be on-call for technical support for major clients Strong results in the Technical Support and Basic Computer Skills assessments Valid state driver s license PERC card or ability to obtain one (must undergo and pass state and federal background checks and fingerprinting with a clean record) Able to travel between multiple locations in the Chicagoland area if needed

Ready to hang up your boots and step into a career with more stability and long-term growth If youre looking to transition out of the field and into an office environment where your hands-on experience is valued we re looking for professionals like you. Join a team that understands the demands of ...