Job Title: On-Site Services Specialist

Location: Tacoma WA 98402
Schedule: Monday-Friday 7:00 AM - 3:30 PM
Job Type: Temp-to-Hire (Engage)
Pay Rate: $20.00 per hour

Summary

Ricoh is seeking an On-Site Services Specialist with hands-on experience operating high-volume printers copiers bindery equipment and related production tools. This role involves performing print production tasks mailroom operations scanning shipping/receiving duties equipment upkeep and customer service support. The ideal candidate has strong technical aptitude excellent communication skills and the ability to work independently in a fast-paced environment.

Responsibilities

Print & Production Services

• Operate high-volume copiers printers and duplicating equipment.

• Perform binding and finishing tasks including cutting folding hole punching drilling jogging stapling and shrink-wrapping.

• Operate high-volume scanners and image-handling software.

• Conduct daily inspections on convenience copiers clear paper jams and escalate maintenance issues as needed.

• Calculate and log job charges maintain billing records and ensure accurate documentation.

• Perform quality control checks and final review of completed print jobs.

• Deliver completed print and production work to designated departments or buildings.

Mailroom Shipping & Receiving

• Process incoming and outgoing mail packages and fax transmissions.

• Apply postage and manage mail workflow using relevant machinery.

• Verify accuracy of packing slips determine appropriate packaging materials and prepare outgoing shipments.

• Assist with receiving sorting and distributing supplies and materials.

Customer Support & Administration

• Respond to customer inquiries regarding job status equipment issues and service requests.

• Maintain accurate meter logs service logs inventory records and supply levels.

• Assist with filing document archiving housekeeping and miscellaneous administrative tasks.

• Travel between nearby customer buildings if required.

Equipment Maintenance

• Provide routine copier maintenance and basic troubleshooting.

• Monitor equipment functionality and communicate with technicians for repairs.

• Maintain organized and clean copier and production areas.

Requirements

• High school diploma or GED required.

• 1-2 years of experience in copy/print center operations print production or related roles (preferred).

• Valid drivers license may be required based on site needs.

• Proficiency with MS Office Suite and basic computer skills.

• Working knowledge of copier printer postage and scanning equipment; basic electronics knowledge a plus.

• Familiarity with shipping/receiving processes.

• Ability to stand walk bend reach and lift up to 50-55 lbs.; ability to push/pull equipment weighing up to 700 lbs.

• Ability to read and understand written technical instructions manuals and job specifications.

• Strong customer service communication and problem-solving skills.

• Able to work independently and prioritize tasks in a production environment.

Key Skills

• High-Volume Printing & Copy Operations

• Scanning & Image Processing

• Bindery/Finishing Equipment Operation

• Shipping & Receiving

• Mailroom Operations

• Basic Troubleshooting & Equipment Maintenance

• Customer Service

• Organization & Time Management

• MS Office (Word Excel Outlook)

• Production Workflow Support

Required Skills:

copy/printprint productioncopier printer postage and scanning